Top service from Laurence Rand, but in particular Laura. She communicated very well between myself and the tenants whilst liaising with the engineer to arranging a call out for repairs. She kept me informed with the date scheduled for the call out and updated me with the outcome of the visit. Laura’s hard efforts have been greatly appreciated, with little stress on both sides. I wish all agents would apply the same caring, considerate approach as Laura. Thank you for your continued support.