Thomas Morris - Royston

6 Melbourn St, Royston , Hertfordshire, SG8 7BZ, South East, UK, SG8

4.6 1,070 reviews

Recent reviews

A selection of reviews, highest rated first. Not every review may be shown.

Simon Logan Google

Very poor estate agent, been looking to rent a property and on 2 separate occasions I have been contacted to say the property is No longer available, when I tried to book to see other property's I never got a call back, the property’s that …

Reply from Thomas Morris - Royston: We are so sorry to read your comments. We pride ourselves in our service and integrity and so investigated your comments fully. It appears that on 3rd June you booked to view one of our properties on 5th June, but unfortunately it was let … More

Richard Woods Facebook 11 July 2019

do not want to pay deposit back when the promised. they treat tenants like scum. no hot water or heating for 3 weeks in winter with a under 2 in property. had to move out because landlady selling. house is now sold. we still have no deposit paid back. you are talked down to, they only put landlord 1st.

Reply from Thomas Morris - Royston: I'm very sorry to hear of your concerns. I understand that the Manager of our Property Management team is emailing you directly.

Alyona GOlub Google

Made lots of promises had to do everything myself, persuaded me into 6 months contract.. Sarah Armstrong is very aggressive and keep saying that they can't guarantee …

Reply from Thomas Morris - Royston: Hi Alyona, Thank you for your feedback. We're sorry to hear you are unhappy with our service, and are reviewing what happened. … More

Luke Breen Google

As a company that is supposed to have customer service at its forefront, I have been left very disappointed with the service. When trying to achieve Product Reviews Stars on Google Shopping Campaigns, I have been sent on a wild goose chase. …

Reply from Thomas Morris - Royston: Hi Luke, thanks for your review. We're disappointed to hear that you've experienced some difficulties during your time with Feefo. I understand that you are currently liaising with one of our senior technical staff, so hopefully this will … More

Graham Morphew Google

I noticed that there was a huge disparity between Feefo reviews (positive) and other review sites - yell / google / trustpilot - for a company I had a problem with. …

Reply from Thomas Morris - Royston: Hi Graham, I'm really sorry to hear you've had a bad experience. I understand you've been in touch with our support team. I'm sorry there's not more we could have done to solve your issue. … More

OriGym Google

I can see based on their Trust pilot score of 1.5 and poor google reviews why people do not trust or use Feefo. I signed up as a business and false promises made by their sales team and subsequently poor customer service means I will be going back to more reputable based platforms for my companies review requirements. Poor company, poor ethos and screen real reviewers from leaving feedback.

Reply from Thomas Morris - Royston: Thank you for your feedback, I am sorry that you feel our service has been lacking since you signed up with us. I would encourage you to get in touch so that we can complete the set-up of your account and fully understand and resolve the issues that you have raised. I would be keen to know more about your comments regarding screening reviews, as we only remove reviews when they meet very specific criteria, which can be found in our Q&A here: https://www.feefo.com/business/gb_en/b2c-customers. We look forward to hearing from you. Kind regards, Pete Oestreich | Head of Customer Operations

Jeff Smart Facebook 11 March 2019

Communication has been terrible, internal procedures mean you get passed around to different people constantly. As an overseas landlord you provide an awful service which is why I’m moving my property away from you.

Matt E Dee Facebook 16 January 2019

Disgusting company. Takes the sides of landlords when tenancy has ended. They hold on to deposits for weeks with no good reason. They lie about if they are in the office to avoid phone calls. DO NOT use this company if you want your deposit back. Hiding behind nonsense “legalities” in order to deflect the blame from the fact they don’t want to give you your money back. HORRENDOUS.

Reply from Thomas Morris - Royston: Completely agree yet another example of the horrendous customer service that proves you should NEVER rent from these people.