I can see based on their Trust pilot score of 1.5 and poor google reviews why people do not trust or use Feefo. I signed up as a business and false promises made by their sales team and subsequently poor customer service means I will be going back to more reputable based platforms for my companies review requirements. Poor company, poor ethos and screen real reviewers from leaving feedback.
Reply from Thomas Morris - Royston: Thank you for your feedback, I am sorry that you feel our service has been lacking since you signed up with us. I would encourage you to get in touch so that we can complete the set-up of your account and fully understand and resolve the issues that you have raised. I would be keen to know more about your comments regarding screening reviews, as we only remove reviews when they meet very specific criteria, which can be found in our Q&A here: https://www.feefo.com/business/gb_en/b2c-customers. We look forward to hearing from you.
Kind regards,
Pete Oestreich | Head of Customer Operations
