Marsh & Parsons

We moved away from Barnes and wanted to rent our house to someone we could trust for the long term. Sophie was immediately on the case and found us perfect tennants. Sophie and the team at M + P have been consistently pro active, quick to respond and on the ball.

As a tenant, terrible (not sure about being as a landlord) So I have been a tenant since June 2024. I have had three issues over the period until Nov: curtains, leaking shower booth, and an obsolete cupboard part. I have sent over 30 emails to M&P but none of these issue has been fixed. I have seen three change in maintenance personnel over this time. The maintenance people work separate from the ordinary brokers and apparently they are not being treated well. They tell me the landlord is not giving any go-head for some of the quotes but this is getting ridiculous which prompted me to give this review. It is the duty of the landlord to fix issue for the tenant, and it seems M&P are working soley for the benefit of the landlord but they have to recognize the importance of the tenant. I have been paying my rents ahead of schedule every single time. I have in fact paid the first two months' worth rent in advance before even moving in. They must service the tenants according to the normal practice but this is getting unbearable now. The cupboard in G floor toilet has been kept opened for couple months now and is so embarrassing to my guests whenever they use it. The shower booth on the 1st floor we stopped using it which is very uncomfortable. The curtain on the 1st floor is kept shut broken for over 3 months now and it is so dark and cold, especially in the winter time. All what M&P are doing is blaming it on the landlord who I have no contact with directly and paying 4100 pound a month, this just does not make a single sense. All the maintenance people I have been dealing with at M&P are leaving so there is no consistency of personnel nor do they have any passion about work.

Dealing with this agent for a rental house in Barnes has been a nightmare, the house ( 164 Castelnau ) that we rented last year had 5K debt in Bills of gas and electricity from the landlord, we couldn’t have access to proper gas credit accounts during 6 months because the Landlord didn’t want to take responsibility of their debt and instead installed a top up system like in council houses, which was taken half of the money we put to pay the his debt, that was the first disappointment with this letting manager that has done nothing to solve the problem and let us deal with this on our own, when they were in charge of managing the property, on top of that the water of the house was contaminated with high levels of every kind of Bacteria, from e.coli to pseudomonas, nitrites, etc… is totally illegal to rent a house without potable water, The landlord never fix the problem whisnis changing the full water pipes system in the house and we had to use Solicitors to get out of this house, now after 3 weeks they don’t want to return our deposit, is draining to deal with agents like this… thanks Gosh now theres list of rough landlords and agents and soon they stop doing this kind of things to decent people

5 years renting with M&P. All started wrong with a wrong entry inventory and carpet bugs in the flat. The professionally cleaned flat was not decenltly clean. My landlady was very supportive, the agency didn't do a lot. At the end of the tenancy my case manager never answered the phone. I had to personally interact with my landlady even to have my deposit back..not sure what the agency was there for? I made an attempt to let them helping me in finding a new flat: complete faliure! They showed me flats in places where I said I didn't want to leave, missed appointments or appointments were cancelled at the last minute. Very disappointing and poor experience.

Disappointing. This agency doesn't make much effort with buyers - still waiting for details weeks after I emailed a request via Rightmove. if I was a vendor I would be inclined to use a more energetic agent.