I had a viewing booked with them for a property to let. On the day they cancelled the viewing due to one agent being off sick and the other overworked . Naturally anyone can understand and be flexible in those circumstances so the viewing was re-booked. My husband and I took time off work to attend the viewing that they re-booked, but by that time the property had already been let and they did not bother to inform us as we sat in the car outside the property. When I rang they said they had no record of our viewing (the one they themselves re-scheduled due to their own issues).

Unresponsive and a waste of time. Unprofessional, one person you deal with doesn't seem to know what the other is doing when they are both supposed to be working with you.NegativeResponsiveness, Professionalism

Took 3 attempts to contact over 3 days, final voicemail expressing my disgust at lack of contact prompted a call back. Viewing arranged efficiently by Sade with 48 hours notice on a property that we were very interested in, Arrived at scheduled time to be told by the lovely embarrassed couple that the house had sold 24 hours earlier! No call or e mail to explain and a waste of both parties time!

Don’t bother !! Rented a property for 6 months Was charged for the following Grass and weeds £80 ( even though lawns were overgrown when I moved in plus been winter didn’t really want to cut grass) Oven clean £30 ( even though I cleaned it wasn’t good enough ) Kitchen floor dirty £30 ( even though I had a professional cleaner in ) Bulbs £25 for 2 ( even though these are £1.50 from your local shop ) Be aware !! make sure you go through the inventory check with a fine tooth Combe and write in extra things you spot Plus they are very slow at dealing with issues you have My heating wasn’t working one day so I called securlets to be told it just needs pressurising have a look on you tube how to do it I’m sure this isn’t right as unqualified person shouldn’t be messing with a boiler And to top it off they charge you for moving out £60 Which all comes off your deposit Won’t use them again