Was booked to view a property, left city centre to arrive back for viewing. Called agent to find out where they were, was told they had been trying to call me but I kept declining the call, when I advised I hadn’t been called & I wouldn’t have declined their call as I’d been driving to viewing, was suggested I was lying. Told me they’d emailed me to ask if I was attending, they had emailed me at 1655hrs whilst I was driving to viewing due at 1715. The call I made to branch was 1720. Was then put on hold whilst she went to check with Olga who was meant to be conducting viewing, came back on line to advise Olga was at another viewing! Was then asked as an afterthought if I wanted to rebook for another day…. Absolute shocking service!!! No show. Called a liar. Then lied about where the agent was. If this is the agent you are considering using to sell or let your property, I urge you to seriously reconsider as this is the customer service they provide.