Honestly probably one of the worst rental experiences I’ve ever had, rented with John Shepherd with my partner from October 2020 - April 2023 throughout this time we had numerous “property managers” who constantly palmed problems off onto one another. We had so many issues with the house dating back to Jan 2021 which included horrendous rising damp in the kitchen which then lead to black mould throughout, the tiles in the kitchen were constantly cracking due to water underneath them, we had water drenching the carpet around the entry to the kitchen due to a massive dip in the concrete underneath. I logged these issues in Jan 2021 and when we left in April 2023 these issues were still ongoing. Lauren Foster who quite frankly is the rudest estate agent I’ve ever dealt with told us that it was our fault that is was damp due to us not heating the property 24/7 which is just laughable considering the price of energy at the moment oh and we didn’t ventilate enough even though our bathroom window was always open to try and dry the constantly horrible wet damp bathroom out. If she’d of had it her way we should have had the heating on full whack and all the windows open in the middle of a cost of living crisis. When we left they then tried to charge us £350 for redecoration which was honestly ridiculous considering the decoration in the house was absolutely fine bar a few general wear and tear scuffs which the landlord should expect to incur when you rent a property out it’s like they expected it back like a show house… I’d like to add as well the house was not clean when we moved in especially the kitchen which was filthy. They also tried to charge us £18 for one light bulb and a shower curtain when leaving… I honestly couldn’t believe it where on earth are they plucking these prices from!? we had to go through a dispute with reposit which worked in our favour in the end however the whole situation was just a complete an utter farce. The way Lauren dealt with everything was a joke I constantly had to chase for updates and the emails I received from here were rude and unprofessional I will never use them again and am so thankful to finally be rid of the whole situation.

Was booked to view a property, left city centre to arrive back for viewing. Called agent to find out where they were, was told they had been trying to call me but I kept declining the call, when I advised I hadn’t been called & I wouldn’t have declined their call as I’d been driving to viewing, was suggested I was lying. Told me they’d emailed me to ask if I was attending, they had emailed me at 1655hrs whilst I was driving to viewing due at 1715. The call I made to branch was 1720. Was then put on hold whilst she went to check with Olga who was meant to be conducting viewing, came back on line to advise Olga was at another viewing! Was then asked as an afterthought if I wanted to rebook for another day…. Absolute shocking service!!! No show. Called a liar. Then lied about where the agent was. If this is the agent you are considering using to sell or let your property, I urge you to seriously reconsider as this is the customer service they provide.

Worst estate agent in the world all the lettings team tell a pack if lies they are a disgrace to their company don't go with these idiots 👎👎😠 …

Complete let down. Told them how keen we was on a property, completed an application and was waiting for references to be completed, we chased them for an update to be told that the property has been let to someone else after telling us it was still available and completing a long application. Very disappointing terrible communication

I had a viewing booked with them for a property to let. On the day they cancelled the viewing due to one agent being off sick and the other overworked . Naturally anyone can understand and be flexible in those circumstances so the viewing was re-booked. My husband and I took time off work to attend the viewing that they re-booked, but by that time the property had already been let and they did not bother to inform us as we sat in the car outside the property. When I rang they said they had no record of our viewing (the one they themselves re-scheduled due to their own issues).

Unresponsive and a waste of time. Unprofessional, one person you deal with doesn't seem to know what the other is doing when they are both supposed to be working with you.

Took 3 attempts to contact over 3 days, final voicemail expressing my disgust at lack of contact prompted a call back. Viewing arranged efficiently by Sade with 48 hours notice on a property that we were very interested in, Arrived at scheduled time to be told by the lovely embarrassed couple that the house had sold 24 hours earlier! No call or e mail to explain and a waste of both parties time!

Don’t bother !! Rented a property for 6 months Was charged for the following Grass and weeds £80 ( even though lawns were overgrown when I moved in plus been winter didn’t really want to cut grass) Oven clean £30 ( even though I cleaned it wasn’t good enough ) Kitchen floor dirty £30 ( even though I had a professional cleaner in ) Bulbs £25 for 2 ( even though these are £1.50 from your local shop ) Be aware !! make sure you go through the inventory check with a fine tooth Combe and write in extra things you spot Plus they are very slow at dealing with issues you have My heating wasn’t working one day so I called securlets to be told it just needs pressurising have a look on you tube how to do it I’m sure this isn’t right as unqualified person shouldn’t be messing with a boiler And to top it off they charge you for moving out £60 Which all comes off your deposit Won’t use them again