Dear Chris We would really welcome the opportunity to speak to you face-to-face about your comments. As we have not heard from you for over a year – about the time that Martin Hembra left the business – we thought that we had addressed your concerns. I look forward to hearing from you Kind regards Hannah Jackson Office Manager

Dear Christopher, I understand that Oliver Chambers, our head of Lettings Sales, has tried to call you and left two messages but we are yet to hear back from you. We would welcome the opportunity to address your concerns and would be grateful if you could contact Oliver on 0118 960 1007 or oliver.chambers@haslams.net Kind regards Hannah Jackson Office Manager

Dear Mr Doyle, We are sorry to see that you felt we did not display the level of confidentiality, which you would expect from us. As I am sure you are aware, we are legally obliged to inform customers of anything which may affect their decision to view, offer or proceed to buy or let a property and we believe we were simply following our legal duty. If you would like to discuss this further please feel free to call me on my direct number 0118 960 1023. Kind regards Vince Courtney Sales Director Haslams

Dear Ali I understand you have spoken to my colleagues to discuss this matter fully following your comments, however if I can be of any further assistance please do not hesitate to contact me on 0118 960 1076 Kind regards, Hannah Jackson Office Manager