It’s disappointing to hear you feel this way, our team works hard on our website to make sure it is easy for our customers to use. If you prefer to speak to someone rather than visit our website we invite you to give us a call, so that we can help you directly: 0118 960 1000. - Haslams Estate Agents

Hi Alexandra, we are disappointed to hear your review. However our team wasn't able to find you on our database and we would like the opportunity to address this directly with you, in order to discuss the interactions you had with our team. Please contact us on 0118 960 1000 - Haslams Estate Agents

We can only apologise that you didn’t get to see the apartment on Saturday, as per our messages & email to you on Friday the vendor had accepted an offer so asked for viewings to be put on hold. We can see from the notes that the previous attempts to view were perhaps affected by delayed or cancelled trains, we appreciate it’s not easy to manage viewings from a far so would like to welcome the opportunity to speak to our Head of Residential Sales on 0118 960 1002, who is happy to assist with your property search. - Haslams Estate Agents

Totally agree!!! Treat people like second rate citizens

We're sorry to read that our service didn't meet your expectations. Someone from our management team will be calling you to investigate further and help to resolve this matter. - Haslams Estate Agents

Dear Fabrizio, Thank you for your recent review. I am sorry to hear of the concerns that you had during your Tenancy and welcome the opportunity to discuss the matters with you directly. Thank you Emma Jack Head of Lettings Operations

It is disappointing to hear about your experience and we would like the opportunity to address this directly with you. Our Head of Lettings Operations, Emma Jack is available on 0118 960 1053 to discuss this matter further. Many thanks. - Haslams Estate Agents