Dear Mr Ramos I am very sorry to hear about your viewing on Saturday. I've left a message for you on your voicemail and would be pleased to discuss this further with you. Unfortunately, as our negotiator attempted to explain to you our car which is in one of our private spaces was blocked in by another driver. We had to use a replacement car which meant our negotiator did turn up 20 minutes late. Our records show that calls were made by one of our team to the three applicants who were kept waiting. I am so sorry that you suffered a delay and that this has affected your view of our agency. If you would like to discuss this further I would be glad to speak to you. You can call me on my direct line: 0118 9601067. Kind regards TIM HARDING - HEAD OF OPERATIONS

We're disappointed that you've registered a poor rating - I would be keen to learn more about how we could have improved our service to you - can you contact me to discuss your situation. My details are: Tim Harding (Head of Operations) - tim.harding@haslams.net or 0118 9601067.

Dear Ms Adi - I'm really sorry that you are unhappy with our service. I am aware of your case and I know that you had a detailed conversation with my colleague Oliver Chambers (Head of Lettings Sales). It is really disappointing when we have to let a prospective tenant down and we can't proceed with the rental but in this case I can see that we've explored all the options and we simply can't go ahead. If you wish to discuss this in more detail please do call me on 0118 9601067 - Tim Harding - Head of Operations.

Dear Mr Morris - I am sorry to read your review - having checked our records we don't appear to have any trace of you as a client. If you would like to discuss your review in more detail so that I can learn more about your experience and how we might have improved our service please don't hesitate to contact me (tim.harding@haslams.net / 0118 9601067). Many thanks TIM HARDING - HEAD OF OPERATIONS

I am very sorry to hear your comments and have attempted to contact you by telephone today. Our agency follows ARLA's code of practice in all matters. In the building where you have rented we act as a sub-agent responsible only for all property management issues since April and acting on behalf of your Landlord and the main agent at the end of tenancy. Please do contact me at your earliest convenience so that we can try to assist you further - Tim Harding - Head of Operations - 0118 9601067

I'm sorry to hear this feedback and sincerely apologise for any inconvenience caused - I cannot trace your details so if you would like to contact me to discuss this further I would be really grateful - Tim Harding Head of Operations - 0118 9601067

I had the same problem. Only to be told that they didn't have keys. Their attitude is disgraceful