Hello Claire! Your timeline post is optimistic! I find it hard to believe someone could make negative remarks about your timeline posts, considering how wonderful and uplifting they are! I don't usually comment, but I think you deserve it! I'd love to be friends with you! I hope you don't mind sending me a friend request! Thank you!

Dear Karen, I’m sorry your experience of our service has fallen short of the high standard that we strive to provide at all times. I understand that a member of the team has already been in contact with you, but if you do wish to discuss further please do not hesitate to contact me on 0118 960 1076. Kind regards, Hannah Jackson Office Manager Haslams

Dear Abhishek, I am sorry to hear that your experience of Haslams has fallen short of the highest level of customer service which we strive to deliver. As I cannot find any record of recent viewings for you in our system, either carried out or cancelled, I would be grateful if you could contact me on 0118 960 1076 to discuss further. I look forward to hearing from you. Hannah Jackson Office Manager Haslams

Dear Kathryn, Thank you for your feedback. Having checked our records we don't appear to have any trace of you as a client, therefore I would be grateful if you could contact me on the number below to discuss this in more detail. As members of ARLA Propertymark we are transparent about our fees which are displayed on our website, in our office and on all marketing material. We regularly review these costs to ensure that we are competitive in the marketplace and we apologise if you feel that the service provided was not value for money. We welcome any feedback and always strive to deliver the very highest levels of customer service for every client. If you would like to discuss this matter further please call me on 0118 960 1076. I look forward to hearing from you. Hannah Jackson, Office Manager

I am sorry to read of your dissatisfaction - our records suggest that you are referring to a transaction back in December 2013 and we have no record of any correspondence at the time relating to an issue with the proposed tenancy agreement that I can see our Landlord required us to make changes to. I would be happy to discuss this matter in more detail if you would like to contact me directly. Tim Harding - Head of Operations at Haslams

Dear Chanel I am very sorry to hear that you are disappointed with our service. My colleague Chris Cullity (Head of Residential Sales) tried to speak to you yesterday and left a voicemail - we are anxious to discuss your experience with you as soon as possible. Chris can be reached on 0118 9601002 or alternatively please call me on 0118 9601067. Tim Harding - Head of Operations