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House Network

Estate Agent - please upgrade your subscription to display your Google & Facebook reviews here. Contact: sales@viewagents.com
A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
01.04.2016
Outstanding service!!!

A fantastic service! We loved the messaging service which notified us of viewings and that we could also questions on. Messages were responded to promptly and thus saved us spending a long time on the phone. The staff were friendly and could not do enough to help us. We have already reccomended them to friends and family. We cannot thank them enough for working so hard to get us to sell our old home and get us in to our new home. Using House Network we saved £1680 when compared with a high street estate agent (based on 1.5% agent commission). We have sold a property in 2015 with a high street estate agent and the service we got from house network was far superior for only a fraction of the cost.

Reply from agent

Hi Stella, Thank you for taking the time to leave this review. I am glad you were so happy with the systems and messaging services that we offer. We have taken the past 13 years to develop and create our systems from the ground up based on client feedback. All the best, Ashley Elley Head of Communications

5.00 /5
01.04.2016
Sceptical at first but so glad we did!

Friends were sceptical when we said we were using an online selling agent..Aside from the huge cash saving, the only difference was that HouseNetwork didn't have a local list of interested buyers to direct to view our home - but with exposure on all the major house selling websites - this concern was unfounded. The interactive home page, for us to control and understand what was happening with our sale, was clear and easy to navigate, and for any questions we needed to discuss - we always had a named point of contact. All in all - we had control over our sale particulars, the online details were comprehensive, and the service that interested parties received was friendly and quick, from call to viewing. When we reached sale - HN handled some tricky conversations and negotiations on our behalf - in short, it was up to us how much or how little we wanted to be involved!

Reply from agent

Hi Tracie, Thank you for such a great testimonial. Many vendors have the same concern about the famed mailing lists that local agencies hold, but the truth is any self respecting buyer will not rely solely on an agent to give them a call if a property has come on the market. Buyers now have free access to the largest sources of property out there, Rightmove and Zoopla. Why would any buyer walk into an Estate Agency office only to be hard sold mortgages and extra products when all they wanted to do is view? Buyers simply find the property they are interested in then contact whichever agency that property is on the market with, so the real skill here is to present the property in the best possible light leaving the buyer to make an informed decision. We at House Network pride ourselves on using state of the art equipment and creating comprehensive listings, rather than a few photos to tease. I am glad your experience was so positive, and do hope that at sometime in the future you consider using House Network again. All the best, Ashley Elley Head of Communications

5.00 /5
18.03.2016
A breath of fresh air

I signed up with House Network after experiencing poor service from a high street estate agent. House Network gave me a superb service from start to finish at a fraction of the cost of a high street agent, saving me almost £1,500. Their photographs were fantastic and my house sold a week after being listed. My dedicated agent negotiator (Lois) was always up to date on my sale, and any questions or issues I had were handled rapidly and efficiently. I really felt like I could leave all the details to them, whereas I was chasing my previous agent constantly. I would not hesitate to recommend their service, and if I sell another property, I'll be using House Network again. Thank you for a great service!

Reply from agent

Hi Vincent, Many thanks for taking the time to write this review. Being an online agent means that we are very tech friendly, and we use the very best cameras and lenses to capture our properties. Aside from that we also appreciate that customer service is something that is lacking in this industry and as such we have sought to improve this from the day we were founded, I am proud that Lois has reflected this, and will make sure that she is aware of your comments. Hopefully we cross paths again at some point in the future. All the best, Ashley Elley Head of Communications

5.00 /5
16.03.2016
Would recommend

Very smooth process from beginning to end and House Network were always quick to reply to any queries. We found that doing the viewing ourselves worked really well and their cost is just hard to beat!

Reply from agent

Hi Beth, Thank you for taking the time to write this review. We always appreciate feedback from our clients and yours is no exception. We have aimed to break down over the past 13 years the estate agency process, trying to make it as seamless as possible from first listing to completion. We also appreciate that there is nobody better to show their home than the owner themselves. We are so happy you had a great experience and hope that we do cross paths again at some point in the future, All the best, Ashley Elley Head of Communications

5.00 /5
07.03.2016
Helpful, efficient and timely House Network did the job brilliantly

We found House Network extremely efficient in all aspects of house selling. They were at least equal and often better than the traditional shop-based estate agents we have dealt with in the past. House Network worked hard at ensuring lots of viewings and following these up for viewers' comments afterwards. All the staff we spoke to were courteous, helpful and very quick at answering queries. Setting up the house on their website was easy and the service from the representative who came to take the details and the photographs was professional and thorough. Should we sell in the future we would certainly use House Network again and we have in hesitation in recommending them to friends and family. Many thanks to all at House Network.

Reply from agent

Hi Sue, Thank you for taking the time to write such a lovely review of our services. We pride ourselves on customer service, and last year won the ESTA for 'Best Online Agency'. This year we have been working even harder to provide an even better service, and fortunately we have been shortlisted for this years awards in April, fingers crossed! Hopefully you consider using our services again in the future, until then all the best. Ashley Elley Head of Communications

5.00 /5
05.03.2016
Great experience

It was our first time using an online estate agent and we would definitely look to use The HouseNetwork for our next house move. I would never have considered an online estate agent before now and really didn't know what to expect but it was a great experience. It was great being shown around by the vendor who could answer all our questions regarding neighbours, schools etc I loved that contact was mostly by email as I could deal with things in my own time but whenever necessary HouseNetwork were at the end of the phone. Staff were always prompt in their dealings, friendly and polite, overall a pleasure to deal with. Highly recommended.

Reply from agent

Hi Joanne, Thanks for leaving such a great review. It is even better for us to receive a review from someone on the other side of the property transaction. We pride ourselves on communication and it seems as if you were kept in the loop at every stage. I will ensure that Sian and Mark are aware of your kind comments. Hopefully you will consider using our services in the future. All the best, Ashley Elley Head of Communications

5.00 /5
29.02.2016
Did what they said

A very good service. They did exactly what they said they would and we sold our flat and saved a lot of money.

Reply from agent

Hi Lesley, Thank you for your straight forward review! Its exactly as you say it, we do one thing - sell houses. In 13 years we have sold in excess of 10,000 houses, and we continue to achieve strong selling stats to this day. Hopefully you will consider using us again in the future. All the best, Ashley Elley Head of Communications

5.00 /5
24.02.2016
very pleased

We had no issues with house network from start to finish, very efficient and even though we only received an offer on our property on the very last day of our 12 month agreement with them, they saw the whole thing through to completion with us, which took an additional 3 months. Very impressed with them :)

Reply from agent

Hi Debbie, Thanks for such a great review. We are committed to our customers, and the fact that you sold on your last day with us is testament to this. We will always see any house sale through to completion, you had faith in us and we had faith in you and your property. I hope you do consider using our services again at some point in the future, All the best, Ashley Elley Head of Communications

5.00 /5
22.02.2016
Pleased Services - did as promised

We are very grateful to house network. We appreciated how they managed the viewings process. The client portal was easy to use. They were also very quick at helping me find a buyer and ensuring that everything progressed smoothly. Well done!

Reply from agent

Hi Nay, Thank you for taking the time to write your kind review. I will make sure the team are aware of your comments and how pleased you were with them. All the best, Ashley Elley Head of Communications

5.00 /5
22.02.2016
Great, smooth and straight forward

At the very beginning we were a bit unsure about doing our own viewings, but it was actually a great experience and we managed to sell in only 2 weeks... for a fraction of the price! The House Network team is fantastic, from the person who comes round to carry out an evaluation to the lovely people on the other end of the phone organising viewings, requesting feedback and making sure that everything is being taken care of for you later on in the process. They are always there for you and happy to help, so we can only strongly recommend their service!

Reply from agent

Hi Maria, Thank you for your great review. Some people can be a little concerned about carrying out their own viewings, but there truly is nobody better to show someone your house then yourself. 14 days and you sold your house, can't say fairer than that! All the best, Ashley Elley Head of Communications

Contact details

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Opening hours

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Address

Estate Offices, Radley Green Road, Radley Green, Essex, CM4 0LU, UK, CM4

About

Website:

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A Fair Way to Sell Your Home- we are the original nationwide fixed fee estate agent, charging lower fees than traditional agencies, we pride ourselves on customer service and communication. <br><br> Our business model is based around having local property experts who offer free, no obligation valuations. High street shops do not drive buying enquiries anymore, as sites such as Rightmove & Zoopla have changed the buying market. <br><br> With fees starting from just £775, why not book a visit with our local expert who can help you with a home valuation and explain our service to you...

Our team

Mark Readings

Lois Gocking

Sian Maydon

Sian Smith

Richard Robinson

Aimee Elward

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No marketing information available

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