The phone line doesn't work and I went to their offices at commercial road during their hours and no one is in. Waste of time.

Very disappointed with experience. Will not use it again for student accommodation.NegativeQuality, Professionalism

I am very upset about the way this state agents are dealing with our complains, I am tired of calling and going to their office just to hear the same excuse everytime. Since the first day on my house that they keep telling us that they are going to solve our problems and they just try to ignore us as long as they can.NegativeResponsiveness, Quality, Professionalism

I was bought in at first. But I have been put off working with these estate agents again from my experience today! When I was told the estate agent would be 15 minutes late to an appointment we had already rebooked (as they didn’t have have the key to show the place) I was a bit put frustrated. Mostly because I was taking time out of work to meet during the limited times offered despite their advertising saying 8am to 8pm viewing on a vacant property. The estate agent was 45 minutes late and then told me he had to go into the office as he didn’t have the keys still! When being shown the property I was told points on the add were wrong/in need of updating which left me uneasy. I asked about securing a room at the property shown to me, and was told I’d get a link to the online form to do so within a couple of hours. 6 hours later I’ve had nothing. Poor customer service and I’m very worried how they would handle incidents if I was a resident. Would not use again.