Thank you for your feedback, Dan. I am sorry that on this occasion we did not deliver the service that we are normally able to offer. As stated, we initially had to reschedule your viewing due to maintenance works at the property and the contractor not returning the key to us in time. We rearranged your viewing to today, however due to staff illness and appointments prior to yours running significantly late, our colleague was late in attending your viewing, and for this I apologise sincerely. The viewer who conducted your viewing today was conducting viewings until 6pm, which is likely why he was unable to send the email to you. Due to the number of properties we advertise, and the recent increase in demand from student tenants, our appointment availability has been limited this week but we did try to rearrange the appointment for you as soon as possible. I will contact you directly Dan as I would like to offer a gesture of goodwill for the inconvenience caused today by factors outside of our control. We appreciate your feedback and will ensure that action is taken so that a similar situation is avoided as far as possible. Kind Regards, Ben Lacey-Birch Director