The food here was really good but very concerned down the side of the restaurant is absolutely disgraceful. Actually saw a rat when I left. I can only presume this is from the rubbish left on the floor and around the bins will not be returning until this is clean and tidy.

I came on a solo date to eat and enjoy myself. However, this turned out to be the most horrible dining experience I’ve ever had. When I arrived, I didn’t see anyone at the reception. I stood there waiting, and since it was my first time, I didn’t know what to do, so I sat down at an empty table. Instead of kindly explaining the process, the staff came and complained in a very rude way, which already made me feel uncomfortable. When my order arrived, they only brought the first dish. Then one staff member rushed me in an incredibly disrespectful tone, saying things like “You have to eat now, we have many people coming, hurry up.” She even raised her voice. And the worst part is the restaurant was almost empty. There were only three or four tables filled, and many empty seats all around. No one came in after me, so there was absolutely no reason to rush me like that. It didn’t stop there. The staff kept walking back and forth, watching me, checking if I was eating or if I had finished. I couldn’t even finish my last bite, I was still chewing when one of them came and asked if I wanted something else or the bill. At that point, I just gave up and asked for the bill. There was only one nice girl. She was the one who brought me the bill, and I asked for her name because I don’t want to say everyone there was horrible. Her name was Aisha? This experience completely ruined my evening. I would not recommend this restaurant if you care about being treated with basic respect.

We put through an order for lunch for five people with separate orders via a delivery app. For some odd reason they packed/ dished everything together and it was difficult to hand out and it even looked as though things were missing. Most importantly though, they are not a safe restaurant for those who have allergies. I have a fish allergy and I've ordered chicken and veg sushi for years - this is the first time I have had an allergic reaction to chicken sushi where they obviously did not take the care they should have. Very disappointing and completely ruined my day.

As a tenant that got accommodation through them, they never reply to your emails and even if you call them they always say they will get back to you but they never do. They needed access to out flats multiple times per week for months now. If you are an international student they would suggest you a website to pay to find you a UK based guarantor. The website are scammers, they make you give your bank details and they never provide you services but they create scheduled payments from your account that even if your bank cancels they are still able to get money from you. Don’t use these guarantors if they suggest they to you! Do not trust either king’s estates referring them to you or the fake guarantors. I was supposed to leave my flat this month last year but they didn’t let me know or gotten back to me about when they’re coming for inspection. They never fixed the windows when they said they would. It was raining and cold and they told me they would have come to fix it but they never did so I put tape around it because it was so cold I couldn’t sleep during winter time. Most of the tenants at our building had the same issue. They may indeed have the ideal places for accommodation in the pictures online but their customer service is non existent and I wouldn’t recommend them. In terms of the deposit being returned, they never reply to emails you call them and they say they’re looking into it but every time you call again they are not aware about it. They charged 216£ for cleaning the carpets (even though when I entered they were dirty and had stains on them literally it had a red substance everywhere) , which was fine but instead of giving me the rest of the amount back (which should have been 440-460£) they returned 216£. The communication with them is so poor they say they will get back to you but they never do and when you keep calling them about an issue they are never aware of it even if you called again and they say that it’s not an issue of their team and it’s the finance team which is ALWAYS busy when it comes to contacting them. The whole process of returning the deposit back takes so long of which you also need to keep reminding them and if there was an issue they never get back to you if you dont keep calling. Also they grant access to your flat whenever they want. They send an email some hours before entering and there have been multiple occasions when lots of us didn’t grant access but they still came for viewings. This kept happening multiple times per week. Even if you refuse with a reasonable statement they do not care and they still come into your flat. But I believe that the broken window was the worse, especially with all that wind and the snow when it’s been so cold and they kept repeating their lies that they would have fixed it or when they tried to steal as much of my deposit as they could.

You’re going to be homeless if you try to find a property through Kings. They say they’ll call you back but never do. Hardly give you any updates after a viewing. I’ve viewed too many properties with them after which I confirm my interest but they never helped me to understand why “the landlord chose to go ahead with another tenant”. Staff can be rude sometimes and just don’t want to help you.

Awful experience with kings for the two years we were tenants- bad communication where by we were constantly chasing up answers, the finance department constantly not knowing where/if our money had been sent in. The majority of staff are rude- when I dropped the keys off I had young girls rolling there eyes at me and laughing under their breaths as I didn’t know out of the 15 or so keys what belonged to which door despite them having photographs etc. we have been chasing our deposit since leaving the end of July- every time I personally have called, the person in charge of our property is never in the office. It seems they all go on annual leave without any communication of what is happening and next steps, or who will be looking after those properties whilst they are away. The communication in house at kings is awful and unless you want a constant headache I do not recommend at all. We also had multiple incidents of people turning up to our property without any communication they would be there- one time it was a man who walked in our house around 10 in the morning. You can only imagine my fright and fear as I saw them. Fortunately I didn’t call the police as they explained they were sent from kings and given a key to just walk in! Unacceptable and frightening. To further this, we had carbon monoxide alarms going off- there is no one to contact when the office is closed. Which is often. We would have to go straight to our landlady. As a landlord- I would recommend using other businesses as kings certainly took the piss with our dear landlady- and as a tenant I highly recommend you use other companies. I could list many more reasons however I will leave it at that for today. Unsatisfied and disappointed.

Poor communication, Rude staff