Good food but POOR hospitality… Me and two friends went came for dinner last Saturday and had a pleasant time …

Did not order main meal immediately when asked for drinks, but then was ignored despite repeatedly try to order. The staff later apologised but food served was wrong. The ramen was also instant noodle with instant broth, not what you expect at this price point. Expected a better experience base on the reviews, would not recommend the ramen.

Terrible communication, they take ages replying to emails which means we have to chase them up with phone calls which they then reply saying they'll call you back or to wait for an email which never comes. All of this just to answer simple questions which shouldn't take long to find an answer. Seems like they have no organisation and have no idea of what's going on as they fail to answer simple questions. Basically had to beg for our application to be sent in to a landlord and it still took over a day to get it done even with us urging them. The viewing was lovely and the person showing us around was really nice but the experience with communication was just terrible and unprofessional.

🤮🤮🤮 …

Manager tried to deduct waitress’s wages to cover their mistakes We came here for a birthday meal and had booked a table for 8. When we arrived, the restaurant was full, so we were left standing in the doorway for around 10 minutes and then told to wait elsewhere. Our table wasn’t ready until 8:30. We ordered food, but at 9:30 — with nothing having arrived — the manager came over to ask if we wanted the bill. That’s when they realised our order had never been sent through. We were understanding, as all of us either work or have worked in hospitality. Our order was retaken and we were told something would be done on the bill to make up for the wait. Food finally came out after 10pm. Some dishes were incorrect and one was forgotten altogether. We didn’t leave until around 11pm. When the bill arrived, the manager told us that instead of a discount, they would be taking the waitress’s wages off the bill and that she would not be paid for her shift. We immediately refused and said we would rather pay in full, but after paying the full bill the manager said she would take her wages anyways as a punishment. To make this even WORSE the manager had then called the waitress and tried to make her apologise to us over the phone, saying she “needed to learn” and had ruined our meal. The phone was handed to me, which was completely inappropriate. I hung up, and left. The food was actually decent when it finally arrived, but the customer service and management behaviour were shocking. No restaurant should treat staff this way, and no customer should be put in that position. We would never support a venue and management that behaves like this. Avoid.

The food here was really good but very concerned down the side of the restaurant is absolutely disgraceful. Actually saw a rat when I left. I can only presume this is from the rubbish left on the floor and around the bins will not be returning until this is clean and tidy.

I came on a solo date to eat and enjoy myself. However, this turned out to be the most horrible dining experience I’ve ever had. When I arrived, I didn’t see anyone at the reception. I stood there waiting, and since it was my first time, I didn’t know what to do, so I sat down at an empty table. Instead of kindly explaining the process, the staff came and complained in a very rude way, which already made me feel uncomfortable. When my order arrived, they only brought the first dish. Then one staff member rushed me in an incredibly disrespectful tone, saying things like “You have to eat now, we have many people coming, hurry up.” She even raised her voice. And the worst part is the restaurant was almost empty. There were only three or four tables filled, and many empty seats all around. No one came in after me, so there was absolutely no reason to rush me like that. It didn’t stop there. The staff kept walking back and forth, watching me, checking if I was eating or if I had finished. I couldn’t even finish my last bite, I was still chewing when one of them came and asked if I wanted something else or the bill. At that point, I just gave up and asked for the bill. There was only one nice girl. She was the one who brought me the bill, and I asked for her name because I don’t want to say everyone there was horrible. Her name was Aisha? This experience completely ruined my evening. I would not recommend this restaurant if you care about being treated with basic respect.

We put through an order for lunch for five people with separate orders via a delivery app. For some odd reason they packed/ dished everything together and it was difficult to hand out and it even looked as though things were missing. Most importantly though, they are not a safe restaurant for those who have allergies. I have a fish allergy and I've ordered chicken and veg sushi for years - this is the first time I have had an allergic reaction to chicken sushi where they obviously did not take the care they should have. Very disappointing and completely ruined my day.