As a tenant that got accommodation through them, they never reply to your emails and even if you call them they always say they will get back to you but they never do. They needed access to out flats multiple times per week for months now. If you are an international student they would suggest you a website to pay to find you a UK based guarantor. The website are scammers, they make you give your bank details and they never provide you services but they create scheduled payments from your account that even if your bank cancels they are still able to get money from you. Don’t use these guarantors if they suggest they to you! Do not trust either king’s estates referring them to you or the fake guarantors. I was supposed to leave my flat this month last year but they didn’t let me know or gotten back to me about when they’re coming for inspection. They never fixed the windows when they said they would. It was raining and cold and they told me they would have come to fix it but they never did so I put tape around it because it was so cold I couldn’t sleep during winter time. Most of the tenants at our building had the same issue. They may indeed have the ideal places for accommodation in the pictures online but their customer service is non existent and I wouldn’t recommend them. In terms of the deposit being returned, they never reply to emails you call them and they say they’re looking into it but every time you call again they are not aware about it. They charged 216£ for cleaning the carpets (even though when I entered they were dirty and had stains on them literally it had a red substance everywhere) , which was fine but instead of giving me the rest of the amount back (which should have been 440-460£) they returned 216£. The communication with them is so poor they say they will get back to you but they never do and when you keep calling them about an issue they are never aware of it even if you called again and they say that it’s not an issue of their team and it’s the finance team which is ALWAYS busy when it comes to contacting them. The whole process of returning the deposit back takes so long of which you also need to keep reminding them and if there was an issue they never get back to you if you dont keep calling. Also they grant access to your flat whenever they want. They send an email some hours before entering and there have been multiple occasions when lots of us didn’t grant access but they still came for viewings. This kept happening multiple times per week. Even if you refuse with a reasonable statement they do not care and they still come into your flat. But I believe that the broken window was the worse, especially with all that wind and the snow when it’s been so cold and they kept repeating their lies that they would have fixed it or when they tried to steal as much of my deposit as they could.