In the end it was a positive experience. I do recommend going in if you have any queries - it is far more effective than just emailing or calling.

It was nice speaking with one of their agents.She was very responsive and helpful

This place serves inauthentic Japanese food,especially the ramen. Really disappointed.Not worth the money at all😞

Date night with the Mrs. Usually love this spot, but this time it was disappointing. The waitress was rude, sulking and didn't tend to us often. We ordered the chicken ramen, which tasted completely off. We sent it back and got given a fresh one. No apology, and no one came back to our table to check on our meal in the first place. Usually a big fan of this place, but service let us down, along with gone-off chicken that tasted sour.

What’s the point of making a reservation if we’re just seated at a corner table by the door, facing people constantly coming in and out? There were empty tables available. On top of that, we felt rushed to order, and the food was only average compared to how it used to be. It’s also odd that they ask for tips when there wasn’t even the usual check-in to see how our meal was or if we needed anything.

I’ve been coming here for about 15 years, and we came last night for my birthday because usually we have the best time with the best food. Unfortunately it seems the restaurant is a victim of its own success, because beyond the ambience of the UberEats buzzer going off every minute, the waitress we had was very ubrupt and inattentive, then gave us wrong orders, and worse of all she actually yawned at us when I asked for the dishes to be swapped to what we ordered. The food itself wasn’t good either, tasted fishy and some of it had started to dry on the edges of the fish. The only good thing was the squid rings and Gyozas. Staff were rushed and rude, and in the end we paid up for our starters and left. Such a shame as usually we love this place, but I left last night felt disappointing in every aspect of our visit.