Donna came to value our home. She was so friendly and efficient. She arranged for photographs and video to be done by her team . Donna was so helpful and was on hand for any questions we had. We had viewers the day after it went on line, and sold within two weeks. We have been with other estate agents in the past but never had the great customer service we had from Donna. She made us feel comfortable and able to ask any questions. Thank you Donna and your team couldn't have done it without you.
FBM - Pembroke
45-47 Main Street, Pembroke, Wales, SA71 4JS, UK, SA71
Featured
Claimed branch
4.7
332 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
We had been looking for many months to find a suitable rental property and have dealt with many estate agents across Wales. Rebecca at FBM is one of the very few who have been fab. Can't recommend highly enough. EDIT - this review was written before moving into the property and is not a review of FBM as a letting agent.
Reply from FBM - Pembroke: Thank you so much for your kind review Helen! We’re delighted to hear you had such a positive experience with the Pembroke team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
Excellent service today from Lheyton very helpful and supportive
Reply from FBM - Pembroke: Thank you for taking the time to leave us a review Rebecca! We're so pleased Lheyton was able to offer such helpful and supportive service. Making sure our clients feel looked after is always a priority, so it's lovely to hear this reflected in your experience. We'll be sure to pass your kind words on to Lheyton!
I was met at the 1st property by Megan and from the start she was friendly with great communication skills. Megan showed me 2 properties and shared local knowledge and details I asked for with ease and clarity. It was a pleasure to be shown both properties by some one enthusiastic but not pushy! A great attribute to have!
Reply from FBM - Pembroke: Thank you for such a lovely review! We're delighted Megan made both viewings such a positive experience. Finding the right balance between being helpful and informative without ever feeling pushy is so important, and it's fantastic to hear her local knowledge came across so well. We'll be sure to share your kind words with Megan – she'll be thrilled! Thank you again for choosing FBM.
Lheyton was a great help at securing me a property. Thank you so much I would highly recommend him ❤️
Reply from FBM - Pembroke: Thank you so much for your lovely review! We're thrilled Lheyton was able to help you secure your new home. There's nothing better than helping someone find the right place, and he'll be so pleased to know you appreciated his support. We'll be sure to pass your kind words on to him. Wishing you lots of happiness in your new home! ❤️
I had been struggling to communicate with several lettings agencies whilst looking for a rental until I crossed paths with Lheyton! Lheyton organized viewings straight away for me and kept in constant contact, including evenings and weekends to ensure my eventual application was successful. Lheyton is great to work with, very knowledgeable and resourceful. Highly recommend.
Reply from FBM - Pembroke: Ally - thank you for such a brilliant review! We're so pleased Lheyton was able to turn your rental search around and make the process so much smoother for you. Going the extra mile, keeping communication flowing and being on hand when our clients need us is what we pride ourselves on, so it's fantastic to hear this made such a difference. Lheyton will be delighted to know his dedication helped you secure a successful application. We hope you settle in wonderfully and enjoy your new home!
Excellent viewing with Lheyton today, best letting agency in Pembrokeshire, nothing too much trouble, highly recommended, quick to return calls, inquiries etc, nothing too much trouble
Reply from FBM - Pembroke: What a fantastic review – thank you Claire! We're so pleased Lheyton made your viewing such a positive experience. Being approachable and always willing to go the extra mile is exactly what we want every client to experience at FBM. We'll make sure Lheyton sees your wonderful feedback. Thank you for recommending us!
Lovely professional service by Leighton would highly recommend .
Reply from FBM - Pembroke: Thank you for your kind words Andrew! We're delighted Lheyton made such a positive impression with his professional and friendly approach. Providing a service that leaves our clients feeling confident and well looked after is always our aim. We'll be sure to share your lovely feedback with him. Thank you for recommending FBM!
We have moved twice with Donna at FBM Pembroke office and she has been easy to deal with and proactive in sorting issues with solicitors and sellers agent. Amberley also at Pembroke was excellent with viewings and also super flexible, she listened to our needs and reassured us when needed. Shout out also to Adam in Haverfordwest office who provided our details to our buyers and was professional and helpful in equal measure. Thanks all for hard work over an entire year.
Reply from FBM - Pembroke: Thank you for such a thoughtful review, John - and for choosing FBM for both of your moves! It’s lovely to hear how Donna’s proactive approach helped keep things moving with the solicitors and sellers. We’re also pleased Adam could help connect you with your buyers from our Haverfordwest office. Moving home can involve a lot of moving parts, so we’ll be sure to share your recognition with the teams. Thank you for trusting our Pembroke and Haverfordwest teams throughout your property journey!
Megan was prompt, professional and very honest. She had good knowledge of the property and quickly answered a few extra questions that I had. Keep up the good work.
Reply from FBM - Pembroke: Thank you for such lovely feedback! We're so pleased Megan's honesty, promptness and knowledge helped make your experience a positive one. We believe having the right information makes all the difference when viewing a property, so it's wonderful to hear she was able to answer your questions and put you at ease. We'll make sure Megan sees your kind words. Thank you again for taking the time to recommend her!
About FBM - Pembroke
Founded in 1833, FBM Estate and Lettings Agents started life under the famous Frank B Mason, and has continued to be a family-run business to this day. FBM are one of Pembrokeshire’s leading estate and letting agents. Privately owned, our independence means we have drive and tenacity that your average estate agent may not. This has helped us to become the multi award-winning company we are today, boasting offices in the county’s principal towns of Tenby, Haverfordwest, Milford Haven and Pembroke. We get your property seen. We ensure a high profile digital presence including key social media platforms, Google, and on multiple sales platforms including the market leader, Zoopla. You’re in safe hands with FBM.
Website: http://fbm.co.uk
Our team
Pembroke Office
Kelly Gardner
Charlotte Clark
Mollie Hague
Memberships and portals
