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Breckon & Breckon (Letting & Management)

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

‏Anabele doesn't have enough experience in managing reservations.. It cost us a lot of time and effort 👎🏻 …

Reply from agent

We have no record of your name on our system, and are very sorry to receive your 1* review. Can you please contact our Operations Manager Louise Passfield on 01865 201111 or louise@breckon.co.uk to discuss further.

1.00 /5

Event though i was a good tenant for 4 years they deducted some of my deposit due to petty clauses in the tenancy. Be careful if you rent through Breckon and Breckon.

Reply from agent

We are very sorry to receive your review Rob. With all room let’s as per your tenancy agreement a mattress protector is required at the end of your tenancy, I am sorry if this was not explained this clearly. We hope you enjoyed your tenancy … More

1.00 /5

At the end of the contract, a big chunk of the caution was kept with very little justification. Disappointed

Reply from agent

We are very sorry to receive your review Tom. As per your tenancy agreement the property is to be returned in the same condition as it was given to you in, unfortunately this did not happen and therefore this has led to end of tenancy … More

1.00 /5
Reply from agent

Hi Jiju, We are very sorry to receive your review, could you please contact our … More

1.00 /5

A very successful and professional company .But …….unfortunately they have a person who is very bad at dealing with customers and is not good at his job. I feel sorry that good company does employs this type of employee. They must be …

Reply from agent

Hi Ziad, Thank you for taking the time to leave a review, we're very sorry to hear you've … More

1.00 /5

Unfortunately we rented a property from B&B. Once we left the property the estate agents held back our deposit. They did not thoroughly check the inventory checking in report against the check out report which resulted in us going to a …

Reply from agent

Dear Gabrielle, We apologise for the issues that you have raised, and are sorry to receive your … More

1.00 /5

Unfortunately we rented a property from B&B. Once we left the property the estate agents held back our deposit. They did not thoroughly check the inventory checking in report against the check out report which resulted in us going to a dispute (the adjudicator mostly supported us. Some of the dispute amount was for items that we had complained about when we moved in and were never dealt with throughout the tenancy! They were also shown on the inventory as issues. To then charge us was unacceptable. 1. They tried to charge us a extortionate amount for cleaning even though the property was cleaned to a professional standard. 2. They quoted clauses that didn’t exist in the tenancy agreement to support their claims 3. They tried to charge us for the fire blanket which was attached to the wall! This caused us a lot of frustration and we ended up out of pocket. Terrible service!

Reply from agent

Dear Gabrielle, We apologise for the issues that you have raised, and are sorry to receive your 1 * review. We would love the opportunity to discuss this further. Your feedback is invaluable to us, and I assure you we will review this further alongside your property manager, who dealt with your deposit return. Our goal is to rectify these concerns for future tenancies and provide service that meets the high standards we aspire to deliver. If you wish to discuss further, please contact our Operations Manager Louise on 01865 201111 Best regards, Louise

1.00 /5

Very poor communication. They did not have the decency to let us know that our offer was rejected by the landlord, we wasted a week waiting to hear back and mutiple calls were needed to get a confirmation. Huge waste of time.

Reply from agent

We are sorry to receive your review. After looking into this further, we were held up by the landlord making a decision on your offer, which unfortunately took a week for us to get a response. As soon as we were aware we informed your … More

1.00 /5

For anyone wishing to rent with Breckon and Breckon - I would strongly encourage you to take videos/photos of your entire property before you move in. Even places that you wouldn’t think of - ie. door frames, inside cupboards, any tiny …

Reply from agent

We are very sorry to receive your review. We would like to discuss this further with you, please contact our Operations Manager Louise Passfield on 01865 201111.

1.00 /5

This is the worst letting agent I've ever encountered! They manipulate communication between the landlord and tenants, creating confusion. They intentionally lie to both parties, causing problems and deliberately harming the landlord's interests. They even allow tenants to prematurely terminate contracts without the landlord's consent. When we complained to their management team, it was utterly unhelpful. It appears that this behavior is part of Breckon & Breckon's company culture. We were left with no choice but to file a formal complaint with the property ombudsman, resulting in Breckon & Breckon being fined for their wrongdoing.

Reply from agent

We are sorry to receive your review and although the issues you have noted are not correct, the matter has now been dealt with fairly by the Property Ombudsman.

Contact details
Lettings Phone:

01865 201111

Lettings Email:

lettings@breckon.co.uk

Opening hours
Monday-Friday: 07:30 - 18:00 Saturday: 09:30 - 13:00 Sunday: 00:00 - 00:00
Address

Twining House, 294 Banbury Road, Oxford, Oxfordshire, OX2 7ED, UK, OX2

About

A multi-award-winning agency in Oxfordshire Breckon & Breckon is proud to offer one of the most trusted and reliable letting and property management services across Oxfordshire. Our experienced teams have one sole focus – you, the client. That means that whether you are making your first foray in to the letting business, or you are a long-term landlord with an extensive property portfolio, you can be confident that you, your property and your tenants are in safe and capable hands. Simple principles of honesty, reliability, exceptional customer service and good communication are the basis of our approach – values that have helped us build an extensive client base across the county. Its no secret that letting and property management can be a complex minefield to navigate and our job is to ensure that everything runs smoothly and seamlessly for you, so that you can enjoy minimum void periods, reliable tenants and swift resolution of any issues. Please do get in touch with any of our offices or pop us an email if you have any questions and discover our refreshing approach to letting.

Our team

Kathryn Wilson

Greg Barnes

Managing Director

Andrew Slatter

Jodie Smith

Louise Passfield

Debbie Gristwood

Phoebe Southgate

Lettings Manager

Hannah Webster

Rachel Grimsey

Becci Howlett

Ashleigh Swales

Local Manager (West)

Nick McKeown

Senior Portfolio Manager

Callum Hunt

Portfolio Manager

Lewis Jones

Richard Quigley

Tenancy Manager

Paige McCann

Local Manager- Headington

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Lettings
Tenancy Deposit Scheme
onthemarket
rightmove
Zoopla
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Manage / Negotiate
Windows Display
Property Brochure