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Breckon & Breckon (Letting & Management)

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Breckon & Breckon (Letting & Management)

A selection of reviews/testimonials by highest rating
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1.00 /5

Had a terrible experience with Breckon and Breckon as a tenant. They attempted to charge us over £550 in end of tenancy charges, stating damage to the flat and no cleaning being done. Their own check in and check out photos demonstrated the claimed damages were present BEFORE OUR TENANCY, as well as showing that the flat was to a sufficiently clean standard. Luckily enough, we were able to proceed through an arbitrator who agreed with us and reduced the end of tenancy charge to less than half of what was originally claimed. Not after a huge amount of stress on our part. I think trying to charge us for damages that were present prior to our move in is extremely disingenuous of Breckon and Breckon, and seems like an approach to try and extract as much money as possible out of tenants. If you are a tenant with B & B, beware! Finally, I see the normal response to these negative reviews is to offer to call an operations manager - I can say with all honesty, I would rather run through stinging nettles and have a lemon juice bath than deal with this organisation again.

review by Bobby Brooks

Reply from agent

Thank you for taking the time to share your experience Bobby. We’re truly sorry to hear that your tenancy ended on such a stressful note, and we regret that you felt let down by our service. We always aim to conduct our check-in and check-out processes with fairness and transparency, using independent inventory reports to guide any recommendations. We understand that deposit disputes can be frustrating, and we’re pleased that the arbitration process helped reach a resolution that felt fair to you. We take allegations of incorrect charges seriously and continually review our internal procedures to ensure accuracy and integrity in how we manage tenancies. While we respect your decision not to engage further, your feedback is noted and will be shared with the relevant team to help improve our service moving forward. We wish you all the best in your future home. Kind regards, Louise

Contact details

Lettings Phone:

01865 201111

Lettings Email:

lettings@breckon.co.uk

Opening hours

Monday-Friday: 07:30 - 18:00 Saturday: 09:30 - 13:00 Sunday: 00:00 - 00:00

Address

Twining House, 294 Banbury Road, Oxford, Oxfordshire, OX2 7ED, UK, OX2

About

Website:

http://www.breckon.co.uk

A multi-award-winning agency in Oxfordshire Breckon & Breckon is proud to offer one of the most trusted and reliable letting and property management services across Oxfordshire. Our experienced teams have one sole focus – you, the client. That means that whether you are making your first foray in to the letting business, or you are a long-term landlord with an extensive property portfolio, you can be confident that you, your property and your tenants are in safe and capable hands. Simple principles of honesty, reliability, exceptional customer service and good communication are the basis of our approach – values that have helped us build an extensive client base across the county. Its no secret that letting and property management can be a complex minefield to navigate and our job is to ensure that everything runs smoothly and seamlessly for you, so that you can enjoy minimum void periods, reliable tenants and swift resolution of any issues. Please do get in touch with any of our offices or pop us an email if you have any questions and discover our refreshing approach to letting.

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