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Breckon & Breckon (Letting & Management)

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

We are currently in a dispute over a minute fraction of our deposit, as Breckon and Breckon has charged us for cleaning despite the move in condition and move out condition being near identical. For three small details that were different (one of which being a plastic bottle cap on the couch), we agreed that we would pay for that subset of the cleaning once provided with an itemised invoice. After days of asking, they provided us with a falsified invoice. We discovered it was false based of the metadata edit history, and then the letting agent admitted in an email that it had in fact just been edited to change what the invoice said, and refused to send us the original invoice. Also watch out for an illegal clause in their contract which states that the tenant must pay for end of lease cleaning. This is a violation of the tenancy act 2019.

1.00 /5

I live in a property managed by Breckon & Breckon (hopefully not for much longer). The management has been disgraceful, and after making numerous complaints, I took the company to the First Tier Tribunal, and won on numerous points, …

Reply from agent

As there remains a right of appeal, which has now been exercised, it would be inappropriate to comment further on the detail of the decision at this stage. … More

1.00 /5

Very disappointing behaviour — Strongly advise avoiding Breckon & Breckon We have had an utterly exhausting and deeply disappointing experience with …

Reply from agent

Thank you for taking the time to share your feedback. We are genuinely sorry that you remain dissatisfied with the outcome of this matter. … More

1.00 /5

We were excellent tenants who paid rent on time every month and maintained the property to the best of our abilities, yet Breckon & Breckon attempted to withhold £517 from our £1,125 deposit - nearly half of what we paid. They charged us …

Reply from agent

Hi Vaibhav, Thank you for taking the time to share your feedback. We’re sorry to hear you … More

1.00 /5

Highly recommend to avoid such petty agencies who just want to extract as much money from customers as possible. No flexibility, understanding or accountability can be seen here. No responsiveness, the extractor fan, reported promptly, wasn’t fixed in 1 year! Even after leaving the property in exact same condition as was received they charged me, even for things that weren’t even present in the flat to begin with! They provide no service, are extremely rude once you sign the contract and will make moving out the worst experience of your life!

Reply from agent

Hi, We are disappointed to see your review; while we appreciate your frustrations, we do need to follow due process when you vacate a property if it is deemed there are charges due for issues, such as cleaning. Please be assured this process will be followed which is fair and totally transparent. If you wish to contact me directly, please do email greg@breckon.co.uk Thanks.

1.00 /5

Highly recommend to avoid such petty agencies who just want to extract as much money from customers as possible. No flexibility, understanding or accountability can be seen here. No responsiveness, the extractor fan, reported promptly, …

Reply from agent

Hi, We are disappointed to see your review; while we appreciate your frustrations, … More

1.00 /5

We had a GREAT start and the team were very helpful and lovely to deal with, but it went downhill when we moved out and an independent adjudicator sided with us and verified that Breckon and Breckon Summertown had used some extremely shady …

Reply from agent

Dear Courtney, We apologise for the issues that you have raised, and are sorry to receive your … More

1.00 /5

Had a terrible experience with Breckon and Breckon as a tenant. They attempted to charge us over £550 in end of tenancy charges, stating damage to the flat and no cleaning being done. Their own check in and check out photos demonstrated the …

Reply from agent

Thank you for taking the time to share your experience Bobby. We’re truly sorry to hear that your tenancy ended on such a stressful note, and … More

1.00 /5

We had a deeply frustrating experience with this agency. The property was advertised with a move-in date of 30th July, which was then pushed back multiple times without clear explanation. We arranged a van and cancelled a holiday based on the original date, only to be told much later that the earliest possible move-in would be 22nd August. Communication was inconsistent, and we were given little confidence in the timelines provided. Would not recommend based on this experience.

Reply from agent

Thank you for sharing your feedback Beth, and we apologise for the frustration this has caused. We completely understand how disappointing it must have been to have the move-in date changed multiple times without clear communication, especially after you had made arrangements based on the original timeline. This is certainly not the experience we aim to provide. We would like to discuss this further with you, please contact our Operations Manager Louise Passfield on 01865 20111 or alternatively Annabel Barnes who is looking after your tenancy.

1.00 /5

I do not rent my apartment through B&B, but the building is managed by them. Communication is extremely poor and even rude at times, with scheduled repairs being changed at the last minute, sometimes without any warning at all. Critical repairs take weeks, if not months, with no consideration for those with disabilities or children. I genuinely become anxious at the thought of having to contact this management team. Clearly, they haven’t taken on board any of the previous feedback written here or provided elsewhere. I was a building owner or landlord, I would avoid at all costs.

Contact details
Lettings Phone:

01865 201111

Lettings Email:

lettings@breckon.co.uk

Opening hours
Monday-Friday: 07:30 - 18:00 Saturday: 09:30 - 13:00 Sunday: 00:00 - 00:00
Address

Twining House, 294 Banbury Road, Oxford, Oxfordshire, OX2 7ED, UK, OX2

About

A multi-award-winning agency in Oxfordshire Breckon & Breckon is proud to offer one of the most trusted and reliable letting and property management services across Oxfordshire. Our experienced teams have one sole focus – you, the client. That means that whether you are making your first foray in to the letting business, or you are a long-term landlord with an extensive property portfolio, you can be confident that you, your property and your tenants are in safe and capable hands. Simple principles of honesty, reliability, exceptional customer service and good communication are the basis of our approach – values that have helped us build an extensive client base across the county. Its no secret that letting and property management can be a complex minefield to navigate and our job is to ensure that everything runs smoothly and seamlessly for you, so that you can enjoy minimum void periods, reliable tenants and swift resolution of any issues. Please do get in touch with any of our offices or pop us an email if you have any questions and discover our refreshing approach to letting.

Our team

Kathryn Wilson

Greg Barnes

Managing Director

Andrew Slatter

Jodie Smith

Louise Passfield

Debbie Gristwood

Phoebe Southgate

Lettings Manager

Hannah Webster

Rachel Grimsey

Becci Howlett

Ashleigh Swales

Local Manager (West)

Nick McKeown

Senior Portfolio Manager

Callum Hunt

Portfolio Manager

Lewis Jones

Richard Quigley

Tenancy Manager

Paige McCann

Local Manager- Headington

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Lettings
Tenancy Deposit Scheme
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Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Manage / Negotiate
Windows Display
Property Brochure