Good quality of property and service

Although the keys we got from the office on last Saturday were wrong but I received the proper keys within half an hour after I called the out of office hour emergency number, also I have received another set of keys for my roomate yesterday. Thank you for the high quality property and service you provided!

Everyone is always going to be very nice and polite with you. They take a long time to reply to your emails but always end up being helpful, just expect delays when dealing with them. Stuff will be in the property that is not in the inventory when you move in, make sure you don’t leave it there or you’ll be charged for it when you leave.

Everyone is always going to be very nice and polite with you. They take a long time to reply to your emails but always end up being helpful, just expect delays when dealing with them. …

All in all I've had a rather unsatisfactory experience with Breckon & Breckon in Summertown, Oxford. Their communication was poor, often requiring multiple follow-ups to get any response or action. Maintenance issues were neglected, causing unnecessary stress. For example, fire alarms left unchecked a long time past their certified date. Upon moving out, we faced unjust charges deducted from our deposit, having to go through the stress of countering them. We were left at their whim, and as tenants we found they will not work with you, you will feel like you are nothing but a means to an income for them. We were made to feel small and powerless, and I strongly advise future tenants who are going with Breckon to document everything meticulously, keep a paper trail, and ensure all agreements are clearly stated in writing, with nothing left implicit. Phone calls are discouraged. Being out of the absolute state the rental sector is in has been an absolute blessing.

At first they seemed nice and trustworthy. The process was quick and painless and they seemed quick to reply and offer their support. But after 6 months of me living in the property they are still failing to fix issues that I had raised even before entering the property. I don't know if they are incompetent or extremely inefficient.

At first they seemed nice and trustworthy. The process was quick and painless and they seemed quick to reply and offer their support. But after 6 months of me living in the property they are still failing to fix issues that I had raised even before entering the property. I don't know if they are incompetent or extremely inefficient.

Unfortunately some senior management staff in the asset management team and wider company conduct themselves extremely unprofessionally and disrespectfully. This includes ignoring lawful requests, refusing to engage with leaseholder communication, and also profoundly unpleasant bullying and childish behaviour including slander and gossip. I have been appalled at the toxicity and deeply unpleasant behaviour displayed by Breckon & Breckon staff. I am currently in the process of a significant Tribunal and Ombudsman complaint, but Breckon & Breckon really need to start treating people how they would like to be treated, and show respect for people and their homes, rather than creating a deeply unpleasant and highly distressing experience for them.

We were excellent tenants who paid rent on time every month and maintained the property to the best of our abilities, yet Breckon & Breckon attempted to withhold £517 from our £1,125 deposit - nearly half of what we paid. They charged us for window mechanism repairs that were carried out a month after we vacated and after the property had been re-let to new tenants, despite their own check-out report making no mention of any window damage. They also tried to charge us £300 for bathroom redecoration due to "mould damage" when their own inventory photographs clearly showed the bathroom ceiling was already chipping and black with mould when we moved in. We had no choice but to take the dispute to independent adjudication through mydeposits. The adjudicator reviewed all the evidence and awarded the landlord just £10 out of the £517 they claimed, effectively rejecting 98% of their deductions. This result speaks volumes about their approach to deposit deductions. Breckon & Breckon may be good for landlords who want an agent that will aggressively pursue deposit deductions, but tenants will only suffer from unfair charges and having to fight for what is rightfully theirs. If you do rent through them, take extensive photographs at check-in, document everything, and be prepared to challenge any unreasonable deductions. Good tenants deserve fair treatment, not to be used as a revenue source for routine property maintenance.

Highly recommend to avoid such petty agencies who just want to extract as much money from customers as possible. No flexibility, understanding or accountability can be seen here. No responsiveness, the extractor fan, reported promptly, wasn’t fixed in 1 year! Even after leaving the property in exact same condition as was received they charged me, even for things that weren’t even present in the flat to begin with! They provide no service, are extremely rude once you sign the contract and will make moving out the worst experience of your life!