We were excellent tenants who paid rent on time every month and maintained the property to the best of our abilities, yet Breckon & Breckon attempted to withhold £517 from our £1,125 deposit - nearly half of what we paid. They charged us for window mechanism repairs that were carried out a month after we vacated and after the property had been re-let to new tenants, despite their own check-out report making no mention of any window damage. They also tried to charge us £300 for bathroom redecoration due to "mould damage" when their own inventory photographs clearly showed the bathroom ceiling was already chipping and black with mould when we moved in. We had no choice but to take the dispute to independent adjudication through mydeposits. The adjudicator reviewed all the evidence and awarded the landlord just £10 out of the £517 they claimed, effectively rejecting 98% of their deductions. This result speaks volumes about their approach to deposit deductions. Breckon & Breckon may be good for landlords who want an agent that will aggressively pursue deposit deductions, but tenants will only suffer from unfair charges and having to fight for what is rightfully theirs. If you do rent through them, take extensive photographs at check-in, document everything, and be prepared to challenge any unreasonable deductions. Good tenants deserve fair treatment, not to be used as a revenue source for routine property maintenance.

Highly recommend to avoid such petty agencies who just want to extract as much money from customers as possible. No flexibility, understanding or accountability can be seen here. No responsiveness, the extractor fan, reported promptly, wasn’t fixed in 1 year! Even after leaving the property in exact same condition as was received they charged me, even for things that weren’t even present in the flat to begin with! They provide no service, are extremely rude once you sign the contract and will make moving out the worst experience of your life!

Appalling. I own a property at Woodstock Close which is managed by Breckon & Breckon. Since they took over as property managers, service charges have gone THROUGH THE ROOF. They show no respect towards leaseholders, ignore communications, and treat us with arrogance bordering on contempt. There are so many issues with this company - from them claiming to seek the most competitive prices for works and simultaneously charging 15% commission on all major contracts, to their abject failure to monitor regular contractors such as the cleaner, leading to contractors billing without performing works - a problem which persisted unchecked for over a year. Breckon & Breckon have no regard for leaseholders, they don't care how our money is spent, they don't care about offering a professional service and they ignore highlighted issues and emails from leaseholders. All they care about is charging as much as they can and making the maximum amount of money for themselves, at the utter expense of leaseholders' financial welfare and mental health. I am in the process of gathering all evidence to make a formal complaint about this company to the Property Ombudsman and likely tribunal. I will also consider taking my story to the press as B&B's contempt for residents and good practice is nothing short of scandalous. They need scrutiny, and soon. * additional comment - the fact that Breckon & Breckon attempt to gaslight my feedback on their appalling management practices by suggesting I am bitter about my sale collapsing and that I "blame" them is completely inappropriate and immature and says everything anyone needs to know about this company and its conduct. My review did not even mention my sale, which is personal information. My sale did fail as the seller pulled out due to service charges making the property unmortgageable. But to dismiss my legitimate concerns by making innappropriate volatile personal comments is utterly unacceptable. Leaseholders wishing to sell are struggling due to the charges and properties at the Close are not selling and sitting on the market. But only the Ombudsman/law would ever make this Breckon & Breckon reflect on its conduct. The real life observable impact of its management has zero impact on its operations. I am preparing a complaint for the Property Ombudsman and Tribunal. This company ignores ALL communications with me, and the feelings of the chair of the WCLA (an unofficial group I am not legally obliged to be part of or engage with) is absolutely not a reflection of many leaseholders who are extremely unhappy about Breckon & Breckon's conduct and are not being listened to by the WCLA or Breckon & Breckon. The conduct of this company is deeply ill-advised and unrofessional and it will be answerable to the Ombudsman and the law. And likely the press. Shocking.

We had a deeply frustrating experience with this agency. The property was advertised with a move-in date of 30th July, which was then pushed back multiple times without clear explanation. We arranged a van and cancelled a holiday based on the original date, only to be told much later that the earliest possible move-in would be 22nd August. Communication was inconsistent, and we were given little confidence in the timelines provided. Would not recommend based on this experience.

I do not rent my apartment through B&B, but the building is managed by them. Communication is extremely poor and even rude at times, with scheduled repairs being changed at the last minute, sometimes without any warning at all. Critical repairs take weeks, if not months, with no consideration for those with disabilities or children. I genuinely become anxious at the thought of having to contact this management team. Clearly, they haven’t taken on board any of the previous feedback written here or provided elsewhere. I was a building owner or landlord, I would avoid at all costs.

‏Anabele doesn't have enough experience in managing reservations.. It cost us a lot of time and effort 👎🏻 …

Had a terrible experience with Breckon and Breckon as a tenant. They attempted to charge us over £550 in end of tenancy charges, stating damage to the flat and no cleaning being done. Their own check in and check out photos demonstrated the claimed damages were present BEFORE OUR TENANCY, as well as showing that the flat was to a sufficiently clean standard. Luckily enough, we were able to proceed through an arbitrator who agreed with us and reduced the end of tenancy charge to less than half of what was originally claimed. Not after a huge amount of stress on our part. I think trying to charge us for damages that were present prior to our move in is extremely disingenuous of Breckon and Breckon, and seems like an approach to try and extract as much money as possible out of tenants. If you are a tenant with B & B, beware! Finally, I see the normal response to these negative reviews is to offer to call an operations manager - I can say with all honesty, I would rather run through stinging nettles and have a lemon juice bath than deal with this organisation again.

Unfortunately we rented a property from B&B. Once we left the property the estate agents held back our deposit. They did not thoroughly check the inventory checking in report against the check out report which resulted in us going to a dispute (the adjudicator mostly supported us. Some of the dispute amount was for items that we had complained about when we moved in and were never dealt with throughout the tenancy! They were also shown on the inventory as issues. To then charge us was unacceptable. 1. They tried to charge us a extortionate amount for cleaning even though the property was cleaned to a professional standard. 2. They quoted clauses that didn’t exist in the tenancy agreement to support their claims 3. They tried to charge us for the fire blanket which was attached to the wall! This caused us a lot of frustration and we ended up out of pocket. Terrible service!

Event though i was a good tenant for 4 years they deducted some of my deposit due to petty clauses in the tenancy. Be careful if you rent through Breckon and Breckon.

At the end of the contract, a big chunk of the caution was kept with very little justification. Disappointed