Hi Zoe, We’re sorry to hear that you’ve been disappointed with your experience at Woodstock Close. Breckon & Breckon were appointed as managing agents in 2023. Since our appointment, we’ve worked closely with the freeholder and WCLA (an Association set up for the leaseholders themselves) to address several long-standing issues inherited from previous managing agents and to ensure the development is managed responsibly and sustainably. We have the full support of the WCLA, whose Chair recently wrote to thank us for our “practical approach, open communication, and rigorous financial management.” Service charges are not set by Breckon & Breckon alone but are reviewed and agreed in consultation with the freeholder and WCLA, based on actual maintenance needs and long-term planning for the upkeep of the buildings and grounds. We understand your frustration following the collapse of your sale (which you blamed on the maintenance charge) and appreciate how stressful that must have been. However, we do not believe it is fair to attribute that outcome to our management practices, which are transparent and in line with industry standards. While we felt it important to respond given the serious and inaccurate nature of your comments, we will not engage in further discussion on this public forum. Should you wish to discuss matters constructively, we remain available via the proper communication channels. Thanks, Breckon & Breckon (Asset Management)