Absolutely shocking , I've looked at a number of properties for my daughter threw this company ,The man never rings you back an let you know the result of your interest in the properties. They tell you if your interested to ring you do then you hear nothing . My daughter has had to ring them chasing them about properties constantly. My daughter is desperate to be nearer me for support. Maybe they need to revaluate how they treat people .
if you are looking to rent in this current UK market DO NOT! consider, bother or approach helmores to do so.having had the diabolical experience which such a company I will not be recommending this half assed hoighty snub nosed lazy agency to a single person.I went in as they had a few properties 'to let' in the window, it was mid morning on a Wednesday and myself and my father were the only ones on the place, they were not busy.we were left standing around for 10 odd minutes before Becky who was on the sales team - not the lettings - came and approached us (I'm sure she would of sooner but she was the only staff member who appeared to actually be doing any work) she informed us that the ENTIRE LETTINGS TEAM were not in office. that they were all working from home?! Becky was the only saving grace of the entire company as she went out of her remit to engage and offered to call us back within an hour after making contact with the lettings team and took our details.within the hour Becky had kept her promise and called to update us, sadly she was unable to contact anyone on the lettings team.when the lettings team did eventually contact us we were told that none of the properties advertised or otherwise we're available. that the info was still on the windows to appear busy. but the lettings team had not shared this ingor with those in office and are too indecent to bother to maintain a good decent front by displaying any form of honesty in their conduct.if properties are not available then dont advertise them! if you elect to work from home then at the very least update the website, not like your showing properties from your own house is it? don't waste people's time, as your only wasting your own.the entirety of helmores proved it has no regard for the letting market at all. they would rather run you around and lie or evade you rather than actually appear in their own place of work and do their job.Becky you are far better than such a low brow failure of an agency.you would be fantastic with an agency worth your efforts. helmores. do. better.
Never met a less prepared estate agent in all my life. Estate agent showed up late. Followed by this came into the property and began instantly blanking anything asked then finally responds to my questions with I don't know even to a simple questions such as where does the property end I figured this should be pretty clear considering its a flat. Did not try to display the property in any manner. Additionally tried to actively prevent me from looking where there just so happened to be freshly placed rat poison. I simply expect basic professional standards to be followed or even simply manners would suffice.
I viewed a property with helmores which I was very interested in. I asked questions on the appointment which their agent did not know the answers to, nobody came back to me with the answers after the viewing. I have emailed the office twice since the viewing that was a week ago and still no response?! On the viewing the agent made me feel like I was an inconvenience asking questions and said she doesn't know the answers as she is now disconnected from the office. Buyers beware, sellers good luck.NegativeResponsiveness, Quality, Professionalism
Didnt even turn up to value our house, blaming the system for double booking us, not very professional, it might have been a one off but dosent help us
Selling for the lowest value , charging the highest fees. My advuce : shop around.
Not a great service! My great aunt was very disappointed with everything about this local company including the expenses occurred. She went over to Purplebricks and they sold it within 2 weeks at a fraction of the cost...
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111-112High Street, Crediton, EX17 3LF, UK, EX17