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Helmores - Crediton

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Helmores - Crediton

A selection of reviews/testimonials by highest rating
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1.00 /5

31.07.2023

if you are looking to rent in this current UK market DO NOT! consider, bother or approach helmores to do so.having had the diabolical experience which such a company I will not be recommending this half assed hoighty snub nosed lazy agency to a single person.I went in as they had a few properties 'to let' in the window, it was mid morning on a Wednesday and myself and my father were the only ones on the place, they were not busy.we were left standing around for 10 odd minutes before Becky who was on the sales team - not the lettings - came and approached us (I'm sure she would of sooner but she was the only staff member who appeared to actually be doing any work) she informed us that the ENTIRE LETTINGS TEAM were not in office. that they were all working from home?! Becky was the only saving grace of the entire company as she went out of her remit to engage and offered to call us back within an hour after making contact with the lettings team and took our details.within the hour Becky had kept her promise and called to update us, sadly she was unable to contact anyone on the lettings team.when the lettings team did eventually contact us we were told that none of the properties advertised or otherwise we're available. that the info was still on the windows to appear busy. but the lettings team had not shared this ingor with those in office and are too indecent to bother to maintain a good decent front by displaying any form of honesty in their conduct.if properties are not available then dont advertise them! if you elect to work from home then at the very least update the website, not like your showing properties from your own house is it? don't waste people's time, as your only wasting your own.the entirety of helmores proved it has no regard for the letting market at all. they would rather run you around and lie or evade you rather than actually appear in their own place of work and do their job.Becky you are far better than such a low brow failure of an agency.you would be fantastic with an agency worth your efforts. helmores. do. better.

review by Alexander Snowball 31.07.2023

Reply from agent

First off, what you say Vs what happens or is seen do not line up. It's one thing to state your website ethos it's another to bother to apply it which was not doneAs for your redundant anecdote of the hairdresser's everyone knows that if a hairdressers is empty they welcome a walk in, if it's busy you carry on. Your store was empty. We didn't expect immediate service but any company boating 'best possible service' knows at least you say hello when someone walks in. You don't ignore them.Your story has also changed. When we came in we were told your team was working from home.Even when we were called by Becky for an update we were once again told they were working from home. So don't try to change your story now you're being called out. We were told work from home now your facing a fair yet colorful review rather than bother to make an effort to do any better your defending what was clearly subpar services.The only one in there who showed diligent work ethic was Becky who made any effort not one other staff member could be bothered to look past their own nose. Rather than telling us to apply to you through a third party website you made no effort in any email or previous phone call so we were pushed to the point of having to come in. And why have an empty store front of you won't bother with walk ins? Especially when previous attempts to contact you were meant with pure apathy. Regarding the UK market your staff member on the phone to us today said himself 'we often leave them up in the windows so they aren't empty' there is no insinuation we were told it from the horse's mouth direct so once again your online story and ethos do not match the actual events of the dayIt takes 2 minutes to put the red flag on the window post and with the amount of staff on their computers any of them could update the website post. The second a property is rented it should be updated it should be part of the basic process.You have the integrity of a Tory MP. You can reject it all you want but the fact remains we have been told and directed one way only for you to now at the point of public noise change the story