Hi Chloe – thanks for your review, and taking the time to write it. We love ALL feedback good and bad, it lets us know what we’re doing right, but also where we need to improve and learn. I’m so sorry we made you feel an inconvenience on the viewing, it’s absolutely not something that was intended and quite out of character. Hands up we absolutely should have answered your questions on or after the viewing, but it seems this slipped the net unfortunately. I think this was partly due to the property being a probate sale and the sellers (who aren't local) not having much information on the property. I have checked all our email accounts – we’ve not received the 2 emails you refer to but do feel free to forward them to me at rob@helmores.com or phone me on 01363 777999 and I will ensure that any unanswered questions on this or any other property are dealt with immediately. I sincerely hope we can show you round more properties in the future, so we can turn your 1* review in a 5* review 😊 Best wishes