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Ashleigh Stone

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Ashleighstone are a rip off lying joke of a company .

Reply from agent

Hi Kelly, You rented a property through us for 6 months and left the property in an exceptionally poor state. After an independent check out was carried out, the landlord requested keeping £963 of your deposit. You were given the opportunity to disagree or to take it to the independent adjudication, however you agreed with the amount and damages which you emailed accepting responsibility so I am unsure as to why you have left a negative review. If you wish to discuss this further please feel free to contact us.

1.00 /5

We have a skip outside our garage, some lowlife has placed one of your for sale boards next to it. Now I would think that the ultimate responsibility for these signs are yours. So nice you can advertise how good you are without things like this being mentioned. If I hear nothing I will place the board somewhere embarrassingNegativeQuality

Reply from agent

Hi Ron, our for sale/sold boards cost us quite a bit of money each year, so we would welcome this one back. More often than not their movement, unless instructed by us has normally had a helping hand by someone who has had a little alcoholic lubrication. Maybe you could let me know your address (jo@ashleighstone.co.uk) and we will happily collect, I wouldn’t mind the removal of the 1* review in return, bearing in mind it isn’t quite a reflection of my hard working staff or the service they strive to provide. Kindest Jo

1.00 /5

Terrible experience. The team are obnoxious, rude and unhelpful. Unprofessional and untrustworthy, please beware using this company !!!NegativeResponsiveness, Quality, Professionalism, Value

Reply from agent

Dear Lisa, we have checked our database and systems and we can find no record of dealing with you. Please let us know what property / transaction it was relating to. So we can look into it. Kindest regards

1.00 /5

Ww have had a very poor experience with Ashleigh stone !NegativeQuality, Professionalism

1.00 /5

Really terrible experience. This agent is untrustworthy in our opinion, seems to move move goalposts to suit. Found to be quite aggressive and highly unprofessionalNegativeProfessionalism

1.00 /5

Just by having read your reply to myself and others, shows just how unprofessional this company really is! I can categorically state this flat was left cleaner than when we moved in (I still remember cleaning the dirt and grime out of the cupboards etc). This flat was left in a clean and tidy state when you moved us out over Christmas due to extension works in the loft. Yes I did dispute the fact you wanted to charge us a ridiculous amount for a 'dusty' window ledge (baring in mind the roof was about to be ripped off) and a cleaning cost you would not even give us a breakdown for. It was not ruled in the Landlords favour at all, I decided to drop the dispute due to the amount of stress you were causing and had caused for months. The 1 star is not only for how you treated my partner and myself but how you were happy to let building contractors into our flat without our knowledge, how you failed to tell us building works had been planned (we found sketched building plans on the floor in our flat), failure to repair a faulty kitchen (if we turned a hob on it would cut out the electric to the whole flat, not to mention the extractor fan falling off the wall because it was not installed with the proper screws and was never replaced). You did not keep to your side of your contract, I do not wish to discuss anything with you Michelle ever again. We are quite happy in our property, run by a professional company and professional Landowner, who have been the easiest people to work with since moving out of this flat.

Reply from agent

Hi Hayley. As you have not left a comment I can only assume that you left a 1* review in relation to the non cleaning of the property at the end of your tenancy, that was two years ago. As we made you aware at the time, a Landlord instructs us as to what dilapidations (if any) they wish the Tenant to contribute towards. The Landlady felt that the property should have been returned in the same clean condition that it was let to you and asked for you to pay to have the property cleaned. As you did not agree with the Landlords sentiments, you chose to follow the deposit companies procedure to dispute this, they ruled in the Landlords favour. I am sorry this has lead to you leaving a 1* star review all this time later, if there are still issues you wish to discuss you are more than welcome to call into the office.

1.00 /5

100% useless... bunch of messers and not serious about selling property/letting

1.00 /5

Incompetent, rude, patronising when queried, wouldn't accept the £360 reference fees in any other format but cash... Then again, it was a Friday and they only needed to keep £12 aside for paragon 😂 .. Didn't disclose parking on property wasn't communal and that we actually didn't have a space at all. didn't disclose the entire block regularly had damp and black mould issues, which ended up costing us the majority of our possessions... What more could you want from a trusty estate agent?🙌

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N1 6DX, UK

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