Just by having read your reply to myself and others, shows just how unprofessional this company really is! I can categorically state this flat was left cleaner than when we moved in (I still remember cleaning the dirt and grime out of the cupboards etc). This flat was left in a clean and tidy state when you moved us out over Christmas due to extension works in the loft. Yes I did dispute the fact you wanted to charge us a ridiculous amount for a 'dusty' window ledge (baring in mind the roof was about to be ripped off) and a cleaning cost you would not even give us a breakdown for. It was not ruled in the Landlords favour at all, I decided to drop the dispute due to the amount of stress you were causing and had caused for months. The 1 star is not only for how you treated my partner and myself but how you were happy to let building contractors into our flat without our knowledge, how you failed to tell us building works had been planned (we found sketched building plans on the floor in our flat), failure to repair a faulty kitchen (if we turned a hob on it would cut out the electric to the whole flat, not to mention the extractor fan falling off the wall because it was not installed with the proper screws and was never replaced). You did not keep to your side of your contract, I do not wish to discuss anything with you Michelle ever again. We are quite happy in our property, run by a professional company and professional Landowner, who have been the easiest people to work with since moving out of this flat.