Great team and service from the Nottingham John Shepherd team. Would highly recommend!

Great team and service from the Nottingham John Shepherd team. Would highly recommend!

Helpful staff, assisting throughout the process, even through phone lines going down. The goodlord system is not fit for purpose, but the estate agents were able to help as much as they could

It’s been easy to work with Sophia in the lead up to renting our property. She’s been responsive and addressed all my questions. Hopefully it will continue to go smoothly renting our property through them.

Poor experience from start to finish. Looking at the reviews below this seems to be a pattern for other renters. Here are the things from my experience. 1. Viewing was haphazard with the agent not sure on what was and wasn't included in the property and even which space was mine vs neighbours. Knowledge of the property was poor. 2. I recieved a barrage of emails and calls trying to sign you up to anything and everything utilities, insurance policies, deposit schemes and more normally the same email in 3 different forms 3. On my first day the place was filthy, thick dust, a stained orange sink, black mould in the bedroom, cobwebs in curtains and corners, dirty oven, overgrown plants alongside a leaking shower dripping through the floor below over electrical cables. This was reported via the snagging process and pictures sent but the response was that this was for me to just deal with it. Fortunately the landlord provided his separate contact details to help patch over the shower issue and my family helped deep clean 4. Throughout my stay any snags and maintenance issues weren't dealt with by the agent at all so I ended up speaking to the landlord directly 5. Towards the end viewings become an issue, they sometimes tried to give 15mins notice, or showed up with no notice and forced their way in...or on a number of occasions I believe from my neighbours they did viewings whilst I was out leaving external doors unlocked and plugging in my personal fridge which had been defrosting. 6. In the middle of my let they changed their payment method which was communicated through a totally new email with no follow up communication which looked suspicious and unprofessional given the number of scams out there and the amount of money involved 7. At check out this is where it ramped up. They specialise in finding any and all snags to try and get as much money from your deposit as possible. I paid for a deep clean from a proffesional service and initially there were some gaps but for you to judge here are some Example snags for me were smears on the bathroom mirror, fluff in the sink, smears on the hob, shower needed deep clean (despite us all knowing it was being ripped out that weekend as it had leaked throughout my rental period). I brought a cleaner back to fix these issues and two others (greasy extractor and carpet stain) but the stain still didnt meet their standard 8. I was informed about the issues a full week after checking out and given a couple of days to fix them. When the full deposit amount was finally agreed to be returned (with help from the landlord who weighed in to support me) it took a further 11 days, lots of chasing and threat of legal action for them to return my deposit which meant nearly a full month to get this back.

Avoid John Shepherd at all costs. Very unprofessional service! My experience with John Shepherd was one of the most stressful, time-consuming, and costly experiences I have ever had. When I needed to leave my tenancy early, I tried to do everything properly, including finding a replacement tenant myself. Instead of being given clear guidance on the process, I was met with confusing information, aggressive and intimidating correspondence, inconsistent financial figures, repeated payment demands, and constant references to court action and County Court Judgments while the amounts being claimed were still being disputed. Different members of staff gave me different balances, charges appeared and later disappeared without explanation, and supporting evidence for some charges was only provided after I repeatedly requested it and raised formal complaints. Communication was poor, confusing, disrespectful and unnecessarily pressuring,throughout. After taking my complaint through John Shepherd's complaints process and then to The Property Ombudsman, the Ombudsman recognised shortcomings in their communication, accepted that the inconsistent figures caused avoidable confusion, aggravation and inconvenience, and the agent increased its goodwill compensation following the Ombudsman's involvement. The entire process took months, caused unnecessary stress, wasted a huge amount of my time, and had a real impact on my studies and work. Based on my experience, I would never use John Shepherd again and would strongly advise others to think very carefully before renting through them.

Hard to get answer or support from the team

They’re as good as scam! Worst experience ever. Viewing arranged for 3 flats. We turned up from london and Leeds. No one turned up. No calls answered. Went to the office which said open till 4 pm but was closed and no calls answered. What a waste of time for NHS workers. Shameful. PLEASE NEVER USE SUCH PEOPLE TO FIND YOUR ACCOMODATION.

Company bought out the majority of the competition in Student Housing in Notts, and they actually a disaster. Rahim Iqbal is by far the most incompetent Letting Manager i’ve ever dealt with.

The worst experience of my life with a rental company. With all evidence.