Recently moved to a new place but it had not been properly checked to ensure smooth experience. The utilities didn’t work. The mechanics or contractors came and didn’t resolve the problem. The agents show unprofessional manner and racism towards internationals.

they avoid you personally if you have an issue they dont want to deal with. they avoided my phone calls, 10 seconds after i tried from a different number and they picked up. they also lost documents and blamed us.

Don't believe the good reviews as I suspect they are either from members of staff or their family and friends. This lot are rip off merchants through and through. I wouldn't trust them to run a bath. Avoid !

Before I signed the contract, the communication was great—almost too good, with constant reminders to sign documents, provide ID, and set up payments. However, once I moved in, the service fell apart. I've been chasing them for weeks over a WiFi issue, a simple task of knowing whether external drilling has already been done on my flat prior to moving in so I can set up fibre broadband or if it would be possible to arrange this as I need it for work, and have asked to contact the landlord directly. Every request has been completely ignored or a half hearted reply. I was promised a property manager would take over after moving in, but over a month later, not a word from them. It feels like the person doesn’t even exist. Simple things were overlooked—like not telling me where the gas and electric meters were. Something that basic should’ve been made clear, but I had to figure it out myself. To add to this, we were promised professionally cleaned carpets before moving in. Surprise, surprise—this didn’t happen. It delayed our entire move by 24 hours and caused major inconvenience, as we had people rearrange their schedules to help us move furniture. Their communication is so poor. I've sent various emails to multiple people in their so-called “team” with zero responses for over two weeks. Good luck getting anyone on the phone, no one ever seems to answer. As you can tell from other reviews, I’m not alone in my issues with them- I just wish I’d have looked at them properly myself before viewing their listings.

Would have given zero stars but wasn’t an option available! Woefully inadequate comes nowhere close to describing this abortion of a crooked company!

Following on from my Tenant. (We have tried to contact our property manager Hana, for the past month over 20 …

We have tried to contact our property manager Hana, for the past month over 20 times via email, and call separately by both occupants of the apartment, but have had no response, absolutely, disappointing. We have established that we are …