I don’t leave reviews very often but John Shepherd deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.

Before I signed the contract, the communication was great—almost too good, with constant reminders to sign documents, provide ID, and set up payments. However, once I moved in, the service fell apart. I've been chasing them for weeks over a WiFi issue, a simple task of knowing whether external drilling has already been done on my flat prior to moving in so I can set up fibre broadband or if it would be possible to arrange this as I need it for work, and have asked to contact the landlord directly. Every request has been completely ignored or a half hearted reply. I was promised a property manager would take over after moving in, but over a month later, not a word from them. It feels like the person doesn’t even exist. Simple things were overlooked—like not telling me where the gas and electric meters were. Something that basic should’ve been made clear, but I had to figure it out myself. To add to this, we were promised professionally cleaned carpets before moving in. Surprise, surprise—this didn’t happen. It delayed our entire move by 24 hours and caused major inconvenience, as we had people rearrange their schedules to help us move furniture. Their communication is so poor. I've sent various emails to multiple people in their so-called “team” with zero responses for over two weeks. Good luck getting anyone on the phone, no one ever seems to answer. As you can tell from other reviews, I’m not alone in my issues with them- I just wish I’d have looked at them properly myself before viewing their listings.

Before I signed the contract, the communication was great—almost too good, with constant reminders to sign documents, provide ID, and set up payments. However, once I moved in, the service fell apart. I've been chasing them for weeks over a WiFi issue, a simple task of knowing whether external drilling has already been done on my flat prior to moving in so I can set up fibre broadband or if it would be possible to arrange this as I need it for work, and have asked to contact the landlord directly. Every request has been completely ignored or a half hearted reply. I was promised a property manager would take over after moving in, but over a month later, not a word from them. It feels like the person doesn’t even exist. Simple things were overlooked—like not telling me where the gas and electric meters were. Something that basic should’ve been made clear, but I had to figure it out myself. To add to this, we were promised professionally cleaned carpets before moving in. Surprise, surprise—this didn’t happen. It delayed our entire move by 24 hours and caused major inconvenience, as we had people rearrange their schedules to help us move furniture. Their communication is so poor. I've sent various emails to multiple people in their so-called “team” with zero responses for over two weeks. Good luck getting anyone on the phone, no one ever seems to answer. As you can tell from other reviews, I’m not alone in my issues with them- I just wish I’d have looked at them properly myself before viewing their listings.

Avoid them - the worst agents I’ve used. They are passive and unwilling to deal with substantial property issues. Their responses will take you in circles and falsely pass the buck on to tenants. They are also disorganised - arranging things last minute and losing property keys. There are far better agents out there.

I had a very disappointing experience with ''Satnam Kaur'' as my letting agent. Unfortunately, she consistently failed to meet expectations throughout the process. Firstly, Satnam was often unreachable. Many of my calls went unanswered, and there was little to no follow-up on important matters. On the rare occasions she did pick up the phone, she would assure me that the task would be completed within 15 minutes, but this promise was never fulfilled. This lack of communication and follow-through caused significant delays and frustration. If you happen to have Satnam Kaur handling your letting agreement, be prepared for a challenging experience. Good luck!

Only call these bunch of muppets if you need some clowns for a kids party. Absolute jokers. They Go around acquiring other estate agents like no ones business but I wouldn't trust them to run a bath. Avoid!

Would have given zero stars but wasn’t an option available! Woefully inadequate comes nowhere close to describing this abortion of a crooked company!

Impossible to get anyone to speak to or return my calls/ voicemail. There are a couple of properties I'm interested in renting but nobody has got back to me for a week despite leaving several messages. Landlords be aware of this. Your potential tenant cannot view your property due to ineffective letting agent

We used John Shepherd to rent out our flat and I have to say the service and professionalism was diabolical. Literally, nothing was done right! They couldn't even get the address for the property correct, despite us updating them with the details several times. The checks they did on the tenants caused significant delays (the don't chase anything up) and I ended up getting the responses myself. They didn't ID the tenants correctly, without being prompted by us first. They also didn't adhere to the correct licencing requirements which is a legal requirement for our area. The issues were flagged to them and the complaint was escalated, but they couldn't even refund the correct amount that was agreed. They told the tenants it was us being difficult, rather than admitting to their own mistakes! The tenants also had issues when dealing with John Shepherd, so thankfully they knew where the problems really stemmed. We will not use again and do not recommend.

Dissappointed with the service received from the agent Satnam. A week before entering the property we were promised the property would be clean and move in ready. After all the stressful paperwork online which is not user friendly we managed to finish all needed documentation. We received our keys only to find the property in the same state as when we viewed it. Pipes licking, house not cleaned, papers all over the floor, cupboards not painted well just to state a few. Went to the office to complain and air out our grievances and their response was their hands were tied and nothing they could do. They couldn't even promise us when the house would be cleaned and move in ready. Mind you at this point the rental has been paid already and they don't know when the property will be cleaned for us to move in. Extremely disappointed 😞