Before I signed the contract, the communication was great—almost too good, with constant reminders to sign documents, provide ID, and set up payments. However, once I moved in, the service fell apart. I've been chasing them for weeks over a WiFi issue, a simple task of knowing whether external drilling has already been done on my flat prior to moving in so I can set up fibre broadband or if it would be possible to arrange this as I need it for work, and have asked to contact the landlord directly. Every request has been completely ignored or a half hearted reply. I was promised a property manager would take over after moving in, but over a month later, not a word from them. It feels like the person doesn’t even exist. Simple things were overlooked—like not telling me where the gas and electric meters were. Something that basic should’ve been made clear, but I had to figure it out myself. To add to this, we were promised professionally cleaned carpets before moving in. Surprise, surprise—this didn’t happen. It delayed our entire move by 24 hours and caused major inconvenience, as we had people rearrange their schedules to help us move furniture. Their communication is so poor. I've sent various emails to multiple people in their so-called “team” with zero responses for over two weeks. Good luck getting anyone on the phone, no one ever seems to answer. As you can tell from other reviews, I’m not alone in my issues with them- I just wish I’d have looked at them properly myself before viewing their listings.

Left a property 6 weeks ago and we are still waiting for our deposit back or even any communication on what its being withheld - we have called and left multiple messages and asked for email communications and have been told they're too busy. We have had to chase repeatedly and still no information. We moved into the property and found a gas leak which we had sorted by Cadent - called John Shepherd to notify them and they had nothing to say nor issued a new test. Oven Grilled would short circuit the electrics when used - submitted a maintenance on this - no one ever came to resolve. Drains got blocked and sewerage coming onto the drive, submitted a maintenance claim - supposed to respond within 24 hours as we have a newborn, didn't hear from them until 3 days later, by that point we had sorted it ourselves due to the danger. We have paid £600 extra for a dog to cover any damages - have just been told over the phone this morning it doesn't go towards anything and was for 'rent' for a dog. We paid £500 for a professional end of tenancy clean on a very aging property which seems it is being disregarded. Inspection from John Shepherd 2 weeks prior to end of tenancy she said house was kept well and happy with the state of it - she actually also commented that the smoke detectors in there aren't in legal positions. The lack of communication from john shepherd is appalling - we are constantly being fobbed off. On the tenancy portal they have also actually deleted all of our forms so we having no visibility of the contracts nor TDS. Will be moving towards legal action Update - thanks for the 'apology' comment below, but it's pointless emailing you as you don't reply, you have my contact details. I want communication and a resolution not the word apology.

Beware Landlords! Non trustworthy, poor communication and professionalism! Could not possess my property due to series of serious errors made by this management company. I am reporting them to Property Ombudsman for incompetence!

Incredibly difficult to deal with, nothing done before we moved in. Shower broken, hob broken and nowhere to plug in the fridge. Please avoid

John Shepherd are the worst letting agents I have dealt with. Staff are poorly trained and don’t understand tenancy deposit laws and rules. Failed to return undisputed deposit funds back for 6 months. Please avoid them at all costs.

“Cultivate your own rainforest of damp and mould” sponsored by John Shepherd Estate Agents Nottingham

Shocking service I've never known a company to let me down so horrifically I will never use these people ever again

Impossible to get anyone to speak to or return my calls/ voicemail. There are a couple of properties I'm interested in renting but nobody has got back to me for a week despite leaving several messages. Landlords be aware of this. Your potential tenant cannot view your property due to ineffective letting agent

Avoid them - the worst agents I’ve used. They are passive and unwilling to deal with substantial property issues. Their responses will take you in circles and falsely pass the buck on to tenants. They are also disorganised - arranging things last minute and losing property keys. There are far better agents out there.

Recently moved to a new place but it had not been properly checked to ensure smooth experience. The utilities didn’t work. The mechanics or contractors came and didn’t resolve the problem. The agents show unprofessional manner and racism towards internationals.