Meh, when i look back on it they tried to pull a fast one on my deposit and also felt like they kinda patronised me because im a student. Id look elsewhere for student lettings Reply: i changed the review the first time because you called me moaning about my genuine feelings towards the service. I left the flat in a cleaner condition than i received it, so dont try to save face online with lies as the place was spotless and photographed as so whereas when we arrived paint was falling off the walls and there was a sewage smell and no sofa (which took months to fix and numerous phone calls) no one wants to email u lol

Have you ever wondered why you can`t leave personal reviews on the agencies website, but read around six 5 star reviews - none of them worse than 5 stars- on their page? I suppose they are not authentic, they are simply fake. Otherwise I would have had the option to leave my own review on their page. They replied all my mails within some hours in the process of payment and contract. After having received my money happily, there was no reply at all anymore. There was so many trouble with the agency that I actually don`t know where to begin with. A wrongly dated contract, wrongly spelled names (both were never changed, even messaging them didn`t change anything). Until today I never got the counter-signed contract back. They send us a new contract for the whole flat trying to cheat on us (making us all reliable in case one Person moves out!! we did not sign it) They didn`t reply to any of my e-mails within the 3 months I lived in Norwich. They announced an annual check for a concrete date and then popped in the flat randomly another day (the agent came in without any clue where to find which room). Let`s see if I will get my desposit back. To summarize, I think they try to make money with the least effort. I think they also made use of my situation as I was in the situation to find a room from abroad, online. Please, just be careful!

!!!They have 1 star on trust pilot be warned!!! If you have any issues at all they will charge you. we had a faulty boiler and they charged us 300 quid for the inspection which found no issues. Cold water for a month without fix.

do yourself a favour, do not use. not student friendly, despite all their claims. despite them checking house is fit for purpose when move in, it isn't, and then take weeks to do anything to resolve the issues. then try all the usual tricks to deduct from deposit at end of tenancy (lots of things needed cleaning, despite no one in house for the year due to covid, and a full clean before handing over - and much better condition than it was taken over from - and them getting full rent for a year). Just seen the response from the owner - do not lie! I said that £24/hr was an ok, if expensive, amount for a cleaner per hour, I did not agree that it was necessary, or the amount of time taken! Apparently a professional cleaner took 8 hours to clean some light dusting in a small 3 bedroom house. Disgraceful, and blatantly lying about what I said when they phoned up to attempt to intimidate me....NegativeProfessionalism

I left my student property on the 1st september and despite sending countless emails about receiving my deposit back they have not complied, continually sending me conflicting pieces of information. I have contacted the director had no response. Furthermore, the deposit is insured by the TDS which states a deposit must be returned within 10 days and this has not happened. They are very responsive and quick when anything has to do with rent. However when it comes to getting money back from them it is virtually impossible. I am not the only person this has happened to on student boards on facebook, certain names of individuals that work here turn up! They have a reputation of dragging out deposit returns. IF YOU ARE STUDENT DO NOT RENT FROM THEMNegativeResponsiveness, Professionalism

My daughter and her friends rent a property through this company in Norwich paying over £2K between them a month. Maintenance not done on the bathroom for over 9 months, fire alarm not checked as required. Never reply to emails or call you back, they just fob you off saying the person dealing is not available. Avoid.NegativeResponsiveness, Professionalism