I rented a student house through Nicholas Humphreys and I can easily say that it was nicest house I've ever lived in! The staff were always nice and helpful and made the whole experience even better.

Very professional. Absolutely no problems letting my property, couldn't have made the process any easier as well as getting above my intended price. Would highly recommend to anyone looking to let a property in Norwich.

An exceptionally professional service. The staff made the whole process of letting a property painless. They were always available and understanding. Highly recommend to anyone looking to let their property student or otherwise in Norwich.

George came to value our property, and was punctual, very polite, friendly and helpful. The valuation was provided within two hours of his visit, very efficient!

I've viewed Humphreys because my partner and I have seen a couple of properties advertised with them, fairly standard website easy to use not to complicated. Definitely user friendly. Only gave an honest 4 stars based on it being hmm "to simple" could do with a more modern touch in my eyes.

I have rented houses from Nicholas Humphreys for 2/3 of my academic years at university. I chose to rent with them again the second time due to my good experience in second year. They have always been very helpful and professional, although sometimes a little bit slow when dealing with maintenance issues (hence the four-star review). We were looked after by Laura both times and she was fab.PositiveQuality, Professionalism

I rented with Nicholas Humphreys for 2 years whilst studying at university in Norwich, and hand on heart I can say that for the duration of the tenancy they were outstanding, in particular, Sam Fryer. He has magnificent people skills and is a genuinely nice person. However, the problem started to arise when the tenancy ended. I sent out several emails to Laura Bennison (the person dealing with our deposits), to which I initially received no reply. After 2 weeks, I tried to ring the office to inquire about the status of my deposit, to which either Josh or Ben would reply and they would tell me that the person dealing with deposits is Laura and "she is busy at the moment" and would give me a ring back. Me and my housemate rang more than 10 times, and we received no call back from Laura. I only managed to get hold of her on the phone once when I rang. After around 20 days of our contract having ended, I rang the TDS (tenancy deposit scheme) to ask what to do with our deposit situation, to which they advised me to open a dispute. Coincidentally, Laura emailed me that same day and informed us that the deposit has been sent on that week's pay run and we should receive it by the end of the week i.e. Friday. On Friday, I received no deposit. I waited till Tuesday (since Monday was a bank holiday) and rang my bank to ask if there are any pending transactions to be credited into my bank account, to which they told me that there aren't. What angered me the most was the fact that I received minimal co-operation when our contractual obligations ended. I understand that they must've been busy, but a simple email telling me that they are currently working on refunding the deposit wouldn't take much time to write and send. Laura was simply being unprofessional and apathetic to the estate agent's customers. When I first rented the property, Sam was the one dealing with us (I think he was the person responsible of tenants), and I loved him since he was, and still is, a genuinely nice person. Nevertheless, after a long struggle, I did receive my deposit after 1 month (I think it would've taken longer had I not filed the dispute through TDS). Nicholas Humphreys is a good estate agent, and the other reviews prove it. I just happened to have a negative experience with the return of my deposit, and partly because of Laura's unprofessional approach. Had I received a simple email from the beginning, just to tell me that it might take a while to return the deposits, I wouldn't have had anything to reproach whatsoever. But ignoring a chain of emails and phone calls is simply unacceptable.

Worst months with this company. We had so many problems from the start. Some problems were sorted but some severe issues were not. From the start my matress was covered in bedbugs. It was sorted after a couple of days they bought me a new matress but I got infected from the severe bites and had to go to hospital. We later suffered from mould BADLY. We reported it so many times which we were told to just keep cleaning it but it was continiously growing constantly. Our walls were so damp the curtain railing wouldnt hold up. The landlord came over and told us to open the windows to help it but it was the middle of winter and we had no heating (which was another issue). Our boiler was constantly faulty and barely worked. Of course we reported this so many times but things just werent sorted. We had to buy our own expensive heaters because the ones they provided us with did nothing. We could see our own breath in the house in december time. Whilst having no heating for months, we also had no hot water many times and had to get lucky to have it. We reported this also many times, it was looked at once but it came back again. In the end we finally got a new boiler but it was summer by this point and the heating was not a massive concern. We had many more issues in the house which i understand can happen especially in old houses but it was the companys lack of urgency to help with major issues, leaving us suffering for months. After paying rent and bills in a house which was not habitable we asked for compensation for the months we struggled which we were denied.