do yourself a favour, do not use. not student friendly, despite all their claims. despite them checking house is fit for purpose when move in, it isn't, and then take weeks to do anything to resolve the issues. then try all the usual tricks to deduct from deposit at end of tenancy (lots of things needed cleaning, despite no one in house for the year due to covid, and a full clean before handing over - and much better condition than it was taken over from - and them getting full rent for a year). Just seen the response from the owner - do not lie! I said that £24/hr was an ok, if expensive, amount for a cleaner per hour, I did not agree that it was necessary, or the amount of time taken! Apparently a professional cleaner took 8 hours to clean some light dusting in a small 3 bedroom house. Disgraceful, and blatantly lying about what I said when they phoned up to attempt to intimidate me....NegativeProfessionalism