Have you ever wondered why you can`t leave personal reviews on the agencies website, but read around six 5 star reviews - none of them worse than 5 stars- on their page? I suppose they are not authentic, they are simply fake. Otherwise I would have had the option to leave my own review on their page. They replied all my mails within some hours in the process of payment and contract. After having received my money happily, there was no reply at all anymore. There was so many trouble with the agency that I actually don`t know where to begin with. A wrongly dated contract, wrongly spelled names (both were never changed, even messaging them didn`t change anything). Until today I never got the counter-signed contract back. They send us a new contract for the whole flat trying to cheat on us (making us all reliable in case one Person moves out!! we did not sign it) They didn`t reply to any of my e-mails within the 3 months I lived in Norwich. They announced an annual check for a concrete date and then popped in the flat randomly another day (the agent came in without any clue where to find which room). Let`s see if I will get my desposit back. To summarize, I think they try to make money with the least effort. I think they also made use of my situation as I was in the situation to find a room from abroad, online. Please, just be careful!