Hi Bosko. We sincerely welcome genuine feedback from clients that have used our services. Feedback that will enable us to learn and help provide a better service going forward. However, your review has neither substance nor integrity. You have not used our services in any capacity. We do understand that you are a confidant and an advisor to many and therefore maybe writing on their behalf, but you do so only having heard half of a story. We understand that we have declined a property viewing to a person that you may know, but we did this with good reason and honesty. We understand that a tenancy has ended for someone that you may know but this too was with good reason and honesty. It would be unprofessional to go into further detail on such an open forum but we welcome you into our office to discuss your concerns.

Hi Neha, Thank you for taking the time to review your experience with us. Whilst our version of events do differ, we understand that your dealings with us have left you feeling disgruntled. The interest on rental properties is staggeringly high, we had received numerous applications and instructions from our landlord to proceed with their chosen tenant before you made calls and requested to view. Turning people down on an application and not allowing people to view a property is not an enjoyable part of our profession but is a necessary one. We wish you every success if your rental property search.

Hi Sam. We are really sorry that you recent experience has left you feeling this way. To clarify the previously stated, the property that you were interested in took numerous viewings and seven offers over one weekend. All offers were submitted to both the vendor and the shared ownership company. The seller chose who they wanted to sell to and the shared ownership company added their input too. At no point was a decision made by us. We agree, that no request had been made for further documentation. The shared ownership company advised us to accept another offer. The fact that another individual had in fact taken the decision to provide additional information was seen by the shared ownership company as an advantage but not he whole reason to accept. Unfortunately the sellers can only sell to one person and on this occasion six people were unsuccessful in acquiring the property and numerous people did not get the chance to view. We wish you all the best in your property search.

Dear Ali, Thank you for your review. It obviously disappoints us to hear that we left you feeling disappointed, unsatisfied and that our guidance was not constructive for you. Of course we would welcome the opportunity to remedy our initial impression and wish you all the very best for the future if you decide to move forward with other representation. Kindest and best regards from New Oak Estates