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Red Squirrel Property Shop - Newport

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

Red Squirrel Review Since the inception of Red Squirrel on the Isle of Wight, we used the company through their letting arm. Eileen Punter was always very professional in her dealings with us and our property and any problems (of which there were very few) were dealt with promptly. We would recommend Red Squirrel Lettings without hesitation. In respect of the sale of our property (completion on 19th March 2021). We were led to believe our purchaser was a cash buyer and therefore we hoped we would complete by Christmas 2020 at the latest. Our buyer offered and we accepted his offer on 12th September 2020. We then learnt, around the end of October 2020, that our buyer had lost his purchaser. We were then informed by Red Squirrel that our buyer’s sale depended on his purchase of our property. This was bad news. Our buyer then lost another purchaser for his property just before Christmas 2020, which we wasn’t confirmed until January 2021. We agreed an increased offer by our purchaser for our flat, as he was anxious to acquire it. It then turned out this offer was provisional on our waiting for our buyer to find another purchaser for his property. We were not prepared to wait for this to happen, so our purchaser obtained a mortgage to purchase our flat. All in all we feel the sale was prolonged mainly because of lack of clear communication between our buyer and Red Squirrel. However this wasn’t helped by Red Squirrel intimating that our buyer was a cash buyer.

Reply from agent

Hi Julia, thank you for your review and we are so happy to see your happiness with regards to the letting team. With regard to the sales side review, having reviewed all information I can confirm that your account isn't as stated above and factually incorrect. We do not wish to put the statement of account on this live portal, however more than happy to discuss directly. We endeavour to provide the absolute best service with clear communication. As always it was a pleasure to have you as customers for so many years. If you ever need anything you know where we are. Kind regards, Charlie

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11b St. Thomas' Square, Newport, PO30 1SN, UK, PO30

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