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Northwood - Newcastle

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

Website is not very good to use

Reply from agent

I am sorry you did not find our website very easy to navigate. We have not had this comment before so if you could provide some specifics I can speak to our franchise office to see if we can improve your experience.

2.00 /5
Reply from agent

I am sorry you only felt we deserved a two star Review. It would be helpful if you could provide us with some feedback as to why we have been given that score so we can learn from this. Having checked our system I have not been able to find you at all so am unable to contact you directly.

2.00 /5
28.09.2017
Reply from agent

Thank you for discussing your problems with us on the phone. It seems our communication was not as good as you would have liked and we will strive to be better in future. I hope we can show you some improvement in the future as we value you as a tenant.

1.00 /5

This is a complete joke and not a professional real estate agency at all. They do quite bad at advertising or even staging the units to be sold. They are so dumb and stupid. I bought a flat that needed tons of repairs even though they promised to give it out in good shape. Imagine buying a place and not receiving full keys. They claim they had no idea about the key situation. I think people who are please here have no real comparison to this stupid company. I lived in north America and such agencies would go bankrupt in one month. I even feel bad for the seller because the unit could have gotten extra money if they did their job right. Surprisingly the person who handled my case was the branch manager (or claims to be), leanne threw multiple fits when I wanted to have the unit checked in before i purchase, she has zero respect for buyers. She needs to learn how to do real estate from professionals. Stay away and go with other firms. You will lose money with both ends with them. Update: notice how the praises only come from reviewers with 2-3 reviews on their account. Stay away from this company

1.00 /5

Since my property moved over from Martin&Co to Northwood the communication, systems, and delays in rental payments have been poor. Team are constantly on annual leave so there is zero continuity. No accountability taken. Seriously considering how long I leave my property under their management.

1.00 /5

Nightmare of a company that shows no respect, empathy and has rude staff, please also watch out for the hidden fees. I've had the worst 4 years of my life dealing with this company. Better to stay away and use a trusted estates agent

Reply from agent

Thank you!

1.00 /5

Tenant of a property managed by Northwood. Difficult to liaise with. Contact is difficult using any method. Deposit unable to be determined if protected so whilst they use the logo of the DPS I cannot locate my deposit secured with them. When questioning about it I am receiving zero response. Now exploring legal action due to this.

Reply from agent

Anthony, I am sorry we did not respond to you as quickly as we should, we were waiting for information from the landlord before responding but we should have sent a holding email explaining this. As you are aware you started your tenancy with another agent and landlord. Your deposit was not passed to your current landlord so when we took over the management of the property we were not in receipt of any deposit. Your current landlord has paid you the amount of deposit that you paid as a gesture of good will but if you wish to take legal action regarding the deposit not being protected then you will need to contact the previous agent and landlord which will be on your original tenancy agreement. If you do require copies of this tenancy agreement, please let up know. I do wish you all the best.

1.00 /5

It is very bad Agency. They play with them customer just they waste them customer time. It is very, very poor customer service. They are racist.

Reply from agent

I am sorry I have looked for you on our system and can’t find your details, if you can contact me on 0191 2664455 I can see what the issue has been. I can assure you we are not a racist at all, I am sorry if you have felt that but if you contact me I can look in things for you. Sara, Lettings Director

1.00 /5
Reply from agent

I am sorry to hear that you are having issues with your neighbours. We do take noise issues seriously however we are not able to prevent people from making noise. We do have procedures which we have followed. I am sure we will have asked you to reach out to the council who will help you deal with this as they are best placed to confirm if the noise is over an acceptable level. We will reach out to the tenants again. The council will once they have investigated get in contact with. If you wish to discuss the matter personally please send myself an email to sarabutler@northwooduk.com

1.00 /5

These Bombard you with Mail you have not asked for and had an ARROGANT ATTITUDE when contacted. NOT RECOMMENDED.

Contact details
Sales Phone:

0191 2740119

Lettings Phone:

0191 2740119

Lettings Email:

newcastle@northwooduk.com

Opening hours

Unknown

Address

676 West Road, Newcastle Upon Tyne, Tyne & Wear, NE52UR, North East, UK

The Newcastle branch was established in 2004 and has built up an excellent reputation for customer service and high levels of client retention. With staff qualified to ARICS level we deliver a range of flexible lettings and sales services across Tyneside. The business has expanded over this period and now occupies offices at Denton Burn giving easy access across Newcastle and South of the river to Gateshead. Our speciality is our Guaranteed Rent product which has proved popular with a range of landlords and our accompanied viewing service on sales properties ensures that w e are working hard at selling your property and not just arranging viewings for you to carry out!

Our team

Sara Burtler

Michaela Burn

Victoria Skoyles

Wendy Forster

Julia Broadley

Laura Cheetham

Rebecca Long

No memberships information available

No marketing information available

No memberships information available

No marketing information available