Do not pay their admin fees if you have a zero hours contract. There is no option to state pro rata earnings on their electronic forms and they ripped me off £200 just before Christmas. Avoid!

DO NOT USE THEM! Shockingly bad service from Northwood, went to view a property, was told it was available and that if we were interested to send the application back asap. Which we did, on the day we received it! Even chased it the next day, anyway, a couple of days later I called them only to be told by Kady that it had been given to someone else! Bearing in mind she was the one who emailed us initially to say it was available. It's obvious that they were using us a back up plan. We were told we could pay a fee to reserve it, which we were willing to pay, we acted fast, got our references and payslips together super quick on the understanding we were going to get it. There was no communication from when we made the application. Absolutely horrified!

My father had worst experience ever that bad he had grounds to end contract and was promised the earth lost bank details even when they got them a second time withheld payment after tenant paid keep away there cowboys

WOULD NOT RECOMMENDED!! Previous tenant of a flat Northwood managed. Ignored all emails of repair work needing carried out including condensation, broken windows, damp, mould etc. A member of their staff allowed themselves into the property when they believed it to be empty. Only I happened to be in the bath, heavily pregnant when I caught this member of staff snooping. When it comes to checking out, they split hairs to gain as much deposit as possible, however no issues were raised on monthly inspections. Needed persistent nagging to provide me with a replacement smoke alarm and carbon monoxide detector. Found staff to be very unprofessional and condescending and will be avoiding Northwood like the plague. IN REPLY TO NORTHWOODS REPLY... Yes, I did receive an email from yourselves to inspect the property in January 2017, I however cancelled this appointment 11 days before a member of your staff allowed herself in to the property which she believed to be empty and began snooping around. (All members of your staff were aware that this appointment had been cancelled) As for the help we received upon checking out, this was minimal if any. I got a patronising and snobby attitude from the branch manager of all people. Its a shame the interest which was shown to the property when we checked out, wasn't shown throughout our tenancy. But of course, when there is a considerable amount of money involved, hairs were most certainly split.