Terrible service - avoid at all costs if renting. Every single time I report an issue with the property it takes a ridiculously long time to have it addressed - never receive updates and the attitude of the staff often borders on rude when all I am looking for is a solution and not to be fobbed off again.

They didn’t seem to know what they were doing, promised a return call for a property to rent twice and they didn’t call back. The woman who was helping me said it was her day off as an excuse, sorry but does the office close on her day off!? Really poor customer service and didn’t seem to care about their clients.

I was interested I buying a flat that, according to Rightmove, had been on the market for some months. I rang three times to try and get a viewing, they said they would get back to me, they didn't. The third time I was told that the flat had just gone under offer. Would I use them to market any property of mine? Its not often you find an estate agent that gives the impression of having quite such a relaxed attitude.

Fraudulent invoices! Scam clients with fake cleaning bills, fake cleaning company that’s addressed from one of their workers. Alexander McDougall who also works for Northwood apparently owns the cleaning company they use to invoice their tenants for cleaning bills after they leave their rentals. Even though the place is left spotless! Fraudulent!! Avoid them!! I am not a fake account!

Even I won’t give a single star, no proper response or update after paying holding deposit and deposit amount Raised a complaint about oven not working, haven’t solved the problem until our tenancy end date. Raised a complaint about curtains fallen down no response from them and we haven’t used the room for more than a month. At the end we have cleaned the house as good as we can, as they said if it’s need a professional cleaning it won’t be long more and one hours and they charged 305 pounds for that.

Having been a previous tenant, thankfully only a short time, I found members of staff accessing the property unarranged, terrible repair service and the rechargeables are a joke - charged for a lightbulb not working but it was detailed on the agreement as being held in place by a piece of tin foil. Also a cracked bathroom tile, it had been cracked from the start but now the grout had been wiped off the tile face, the crack could be seen. And so it carries on ....

The worst lettings agency ever I have dealt with. Stay away for your own benefit!