Hi Joanne, I am sorry I have not been able to find you as a previous tenant. I would be very happy to discuss any issues with you but we have no record of you. We record all our calls and correspondence on our system in regards to inspections. We carry out thorough inventories and photos and we take evidence photos for any deductions that we are asked to make by the landlord. We use the DPS to lodge deposits who offer an adjudication service if you are not happy with any deductions made in order to protect you as a tenant as well as a landlord at the end of your tenancy. Please contact myself Sara on 0191 2740119 if you wish to discuss.

I am sorry you feel that way. We are aware you are not happy regarding a deduction from your deposit. Unfortunately any invoices where issues have arisen where it was the tenants responsibility to cover remain unpaid, have to be deducted from the deposit which we made you aware of at the time. We wish you well in the future.

I am sorry you have not been happy and felt that it was fair to leave this 1* review. Our calls are recorded so I can confirm that Jayne was trying to help you with your enquiry however you were getting quite angry. The manager heard her conversation with you which is why she knew that Jayne had not been unprofessional. I am sorry if you believe this made her biased. I do hope you all the best with your property search.

I am sorry you have not been happy with issues throughout your tenancy. In regards to maintenance issues we are at the mercy of contractors and the last issue you had was during Covid 19. Although we arranged a contractor to attend you failed to mention that you were isolating as you had Covid 19 which meant that the contractor could not attend. As you work in the health service you are aware that it would have been negligent to have allowed any one to attend. In regards to the cleaning you have been sent a very detailed check out report with photos of the issues that were found so whilst you may not be happy with the cleaning this was very clearly needing to be carried out in order to move a new tenant in. We will accept responsibility for issues such as the boiler at the outset of your tenancy as you are aware and mentioned in a previous good review but we have no control how you leave the property and can only deal with what we find at the check out. I am sorry if that seems like we are placing the blame on yourself. I am also sorry I have been out of the office and not able to deal with your calls straight away, our industry is extremely busy at present. You had been made aware that I would finalise your deposit when I had the invoices, which I have chased but the contractor has not sent them although promised to have this sent over this morning.

I have searched our data base and we do not have your name anywhere as a client. I would be grateful if you could contact me on sarabutler@northwooduk.com regarding your review to see if you may have the wrong company or to put right your dissatisfaction with Northwood Tyneside.

I am sorry that any issue you have had is not being dealt with as you would like. I can assure you we work hard to resolve all issues as quickly as possible however some are out of our direct control which we understand can be frustrating. It would be helpful if you called the office and spoke to us about your frustrations as this post doesn't highlight who you are, as I am sure we can work together to get them resolved. We look forward to hearing from you.

Charlie, we are very sorry my colleague believed the appointment was at 5.45pm not 5.30pm which was a complete error on our part. I am so sorry you had to wait, when my colleague arrived the neighbour told us you had just left. We have tried to call you and email you to sincerely apologise for our error. We are happy to conduct another viewing for you at any time that is convenient to you. We pride ourselves on being early not just on time so we are disappointed that this has happened.

I am sorry you thought this. I am afraid that you were very late for the viewing and my colleague had to move on to her next appointment. Your language towards my colleague was not helpful or called for.

We are always happy to receive reviews, good or bad. We are not perfect and we use constructive criticism to improve our service. Unfortunately malicious reviews do nothing to help us or other users. We have no record of you as a client or even a prospective client of our company however if it is a coincidence that you share your name with a character from a TV sitcom and you would like to contact us to discuss any genuine issue we will of course look into it. Reviews on allagents and rateragent may give other users a more balanced view of our service.

Hi Ella, Having looked on our system we are unable to find you as a current tenant or a previous tenant. If you could contact us to inform us what property this is about we can try and help you further.