Dear Toni thank you for the review, its very disappointing news for all parties. We share your frustration and apologise. As an agent we had no idea how complicated the probate on this property has turned out to be, otherwise we would not have put the property on the market. Probate is something an estate agent can't chase as they simply refuse to talk to agents. We sell lots of probate properties per year, but this one proved to be an exception. Newton Fallowell sincerely wish you all the best with your future purchase

Thank you for the review, I've reviewed the copious sale progression notes (it was a difficult transaction I agree, period property, conservation area etc) I just wanted to say It's very difficult to keep all parties 100% happy on every transaction (The Vendor is the client which is our primary objective, but we also take a responsibility to buyers to help where we can which I feel we did regarding the survey issues. Towards the end of the transaction both sides solicitors had a disagreement over a policy that they didn't include us in, but we did step in to find the resolution when it was brought to our attention. It was a stressful time for you and I do appreciate that, but overall I do think Rick my office manager did all he could, when he could and had he not been involved it may never of resolved itself. We learn from every review good or bad and thank you for yours

After extensively checking our records at our office in Newark, we cannot find any record of you under either your Surname or Christian name, you do not appear to of purchased a property through us. We are an independent business that operates as a franchise in Newark only, you may of purchased a property through another different Newton Fallowell office, but that would have no connection to us. Please contact us via email at newark@newtonfallowell.co.uk providing the full address of the property and we will direct your grievance to the correct office.

As the business owner I am very saddened to read your review, myself and my team pride ourselves on how our Vendors and Purchasers view the service they receive from us. I am disappointed this particular transaction didn't work out for all parties. Whilst I do not agree with your comments, I do appreciate your opinion and would personally like to wish you every success with any future property purchase. Mrs J Sime