Thank you for the review, I've reviewed the copious sale progression notes (it was a difficult transaction I agree, period property, conservation area etc) I just wanted to say It's very difficult to keep all parties 100% happy on every transaction (The Vendor is the client which is our primary objective, but we also take a responsibility to buyers to help where we can which I feel we did regarding the survey issues. Towards the end of the transaction both sides solicitors had a disagreement over a policy that they didn't include us in, but we did step in to find the resolution when it was brought to our attention. It was a stressful time for you and I do appreciate that, but overall I do think Rick my office manager did all he could, when he could and had he not been involved it may never of resolved itself. We learn from every review good or bad and thank you for yours