After extensively checking our records at our office in Newark, we cannot find any record of you under either your Surname or Christian name, you do not appear to of purchased a property through us. We are an independent business that operates as a franchise in Newark only, you may of purchased a property through another different Newton Fallowell office, but that would have no connection to us. Please contact us via email at newark@newtonfallowell.co.uk providing the full address of the property and we will direct your grievance to the correct office.