Not worth the 4.8 rating. They are nice at the beginning but they were very dishonest and one-sided. Avoid them if you can.

DC Lane has mismanaged my property to the ground and have ended up having to sell my property as a result. After a claim for misconduct, I was finally compensated by the Property Redress Scheme. Do not use this company!

DC Lane has mismanaged my property to the ground and have ended up having to sell my property as a result. After a claim for misconduct, I was finally compensated by the Property Redress Scheme. Do not use this company!

My experience with DC Lane, a property management company that I would strongly advise against dealing with. Their communication and customer service practices are extremely poor, and they have a tendency to prioritize profit over tenant satisfaction. Here are some key points to keep in mind if you're considering doing business with DC Lane: Prompt Reporting of Damages: Document any existing damages upon move-in and report them immediately. DC Lane has a history of ignoring or delaying repairs. Maintain Your Own Inventory: Keep a detailed record of all your belongings. This will be crucial in case of disputes or property damage. Persistent Communication: Be prepared to follow up on your communications multiple times. DC Lane often takes weeks or even months to respond to inquiries. Set Clear Boundaries: Establish clear expectations and boundaries from the beginning of your tenancy. Be firm in your communication and do not tolerate neglect or disregard of your concerns. It's important to note that your deposit is a significant financial investment. DC Lane might and will withhold deposits, even for minor issues that might not nesssarily be 'out of your control' I urge you to proceed with caution and consider alternative property management companies. Your peace of mind and financial security are worth it.

Do not use. They provide inaccurate information, bully and make threats, resulting in me removing my previous review. Now that the case has conclude and the property redress scheme found in my favour i feel i can pit it back up. They lie about condition of properties and put up in accurate photos, dont do due diligence and then make threats of legal action when you complain. If you do use them, make sure you see the property several times so you dont have to go through what i have. However where possible use someone else and convince anyone you can to use someone else

If i could give 0 stars I would. I lived in a property for over a year (year contract) reported problems, some were solved, most weren’t, i’m surprised that I even had to report these issues as they should not have been issues to begin with. Electrical problems that was not solved, water bill was raised because we can a leak under the property, this was not solved even though we reported it. We moved in with bugs in the fridge, a leaky sink, serious mould that affected my health, I reported this and they told me to ventilate the property in December. The vents were fake and glued onto the wall, extractor fan was also fake. These people are not helpful. In the end, we had no choice but to seek help from the council, seek information on our rights and leave the property. They told me to leave the property as I found it and I took that seriously. They weren’t happy with how we left it, funny that. Avoid this agency if you can. Simply my advice. I now live happy in my new property and am great friends with my landlord. I don’t want a reply from them, simply giving my experience to help others.

Huge lack of professionalism. During a merger of two companies my application was put to the side even though month in advance and deposit sorted. Now because of them taking too long the owner wants to proceed with another application. Avoid if you can !

My experience renting with DC Lane was not the best. The place i lived in was barely habitable. The landlord offered next to no help or solutions for my problems with the place. Mould, stenches from the bathroom drains and from the toilet because it wasn’t sealed properly, improper heating, and leaks from the flat above being a few of many, many problems. DC Lane didn’t do anything about it either, even after many phone calls and emails. I feel as if I was taken advantage of because i am young and wasn’t educated about the rights i had as a tenant. This shouldn’t be the standard of a so called 5 star letting agency, they should be more wise about the landlords they associate themselves with and make sure that they’re keeping their properties up to standard. Not only because it’s what’s right for their company and tenants, who pay good money to their company, but because its the right thing to do in general. Take this place with a pinch of salt.

When we first approached DC Lane to rent a property from one of their landlords, everyone was so professional and friendly. A year on and our opinion has definitely changed. I didn’t realise there was a difference between “Managed by” and “Let by”. Well our property was a “Managed by” property which essentially meant once all paperwork was signed and keys handed over, they didn’t want to know. The flat itself was outdated and the windows were single glazed and horrendous. The communication with the landlord was near impossible and the deposit was “Held by Landlord” instead of put into a deposit protection scheme which lead to being EXTREMELY difficult to even get our deposit back. After texting the landlord every day for seven days, we FINALLY got our deposit back. I just felt completely unsupported by DC Lane and did send a lengthy email addressing the issues I had experienced with their landlord and didn’t even receive a acknowledgment of this. Myself and my partner are now looking to buy a house but safe to say we will be looking at OTHER more helpful estate agents.