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DC Lane - Plymouth

A selection of reviews/testimonials by highest rating
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1.00 /5

My experience renting with DC Lane was not the best. The place i lived in was barely habitable. The landlord offered next to no help or solutions for my problems with the place. Mould, stenches from the bathroom drains and from the toilet because it wasn’t sealed properly, improper heating, and leaks from the flat above being a few of many, many problems. DC Lane didn’t do anything about it either, even after many phone calls and emails. I feel as if I was taken advantage of because i am young and wasn’t educated about the rights i had as a tenant. This shouldn’t be the standard of a so called 5 star letting agency, they should be more wise about the landlords they associate themselves with and make sure that they’re keeping their properties up to standard. Not only because it’s what’s right for their company and tenants, who pay good money to their company, but because its the right thing to do in general. Take this place with a pinch of salt.

Reply from agent

Hello Samuel. We're very sorry you didn't get on well with the Landlord of your rented property. Before you chose the flat, we did explain to you that we don't manage the maintenance side and that you would need to report problems directly. In this situation we are unable to have works carried out even if requested by a tenant. We always kept in contact and passed any reports on. We have discussed the issues you raised with the owner and he doesn't agree with you on all of the maintenance issues you mention. We do appreciate your relationship with the owner broke down and we did everything we could to help. We successfully negotiated both the full return of your deposit and also the waiving of your last months rent by the Landlord as a gesture of goodwill. We're disappointed to have received your review as we put in much effort to provide great service to everyone, even when circumstances are difficult.

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99 Mutley Plain, Mutley, PL4 6JJ, UK, PL4

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