If i could give 0 stars I would. I lived in a property for over a year (year contract) reported problems, some were solved, most weren’t, i’m surprised that I even had to report these issues as they should not have been issues to begin with. Electrical problems that was not solved, water bill was raised because we can a leak under the property, this was not solved even though we reported it. We moved in with bugs in the fridge, a leaky sink, serious mould that affected my health, I reported this and they told me to ventilate the property in December. The vents were fake and glued onto the wall, extractor fan was also fake. These people are not helpful. In the end, we had no choice but to seek help from the council, seek information on our rights and leave the property. They told me to leave the property as I found it and I took that seriously. They weren’t happy with how we left it, funny that. Avoid this agency if you can. Simply my advice. I now live happy in my new property and am great friends with my landlord. I don’t want a reply from them, simply giving my experience to help others.