When we first approached DC Lane to rent a property from one of their landlords, everyone was so professional and friendly. A year on and our opinion has definitely changed. I didn’t realise there was a difference between “Managed by” and “Let by”. Well our property was a “Managed by” property which essentially meant once all paperwork was signed and keys handed over, they didn’t want to know. The flat itself was outdated and the windows were single glazed and horrendous. The communication with the landlord was near impossible and the deposit was “Held by Landlord” instead of put into a deposit protection scheme which lead to being EXTREMELY difficult to even get our deposit back. After texting the landlord every day for seven days, we FINALLY got our deposit back. I just felt completely unsupported by DC Lane and did send a lengthy email addressing the issues I had experienced with their landlord and didn’t even receive a acknowledgment of this. Myself and my partner are now looking to buy a house but safe to say we will be looking at OTHER more helpful estate agents.