Disappointing experience with the referencing process through Goodlord. Despite providing a joint tenancy agreement and consistent payment records, the system could not properly assess a straightforward shared rent arrangement because payments were made through one tenant’s account with monthly bill reconciliations. Instead of applying basic human judgement, the process became heavily dependent on automated checks and delayed third-party verification. I was contacted directly by a Goodlord representative, explained the payment structure clearly over the phone, and provided the supporting context. Despite this, the process still could not proceed and further verification was required. Most frustratingly, I was then asked to pay an additional fee to reopen the referencing application, despite the delays appearing to result from procedural and communication issues rather than missing documentation or non-cooperation from my side. The entire experience felt unnecessarily bureaucratic and inefficient for what should have been a routine tenancy verification.

Absolutely ridiculous level of information needed to be given by a guarantor. All they want is maximum information and link into my bank accounts for data farming to be then sold on. Beware!

Everything is very very slow

I’ve had an extremely frustrating experience with Goodlord. For the past two days I’ve been trying to complete a simple referencing process, but it has been a nightmare. They repeatedly send automated emails asking me to upload documents, and after uploading everything requested, I just receive more automated emails asking again. There seems to be no proper customer support. I tried calling several times, but the PIN number system did not work, so I couldn’t even get through to speak to anyone. Everything feels fully automated with no real help available when problems happen. This process has caused unnecessary stress and wasted a huge amount of time. Based on my experience, I would not recommend this company.

Harrassed with calls and voicemails for every day I was on holiday despite it being explicitly communicated that I was abroad. I followed up only to find the calls were marketing & sales related rather than my arrangements with their business partners, which they initially stated as their reason for calling. Obnoxious inept conduct from staff who struggle to take 'No' for an answer and have issues with basic communication and boundaries.

I am disgusted at how this estate agent handled my sale. From the get go i got given all the talk about the outstanding service and how they are different from everybody else. I strongly suggest to anyone thinking of selling not to use this agent. My first concern was that i was only allowed to select 11-13 pictures, to which i couldn't view as they wouldn't email them to me, and the only way i could see them was to ask for them to be printed and collected which was a red flag to begin with. The viewings were being done by a very young lad with barely any experience. Their communication is poor even tho they insist otherwise. Lastly, and the biggest reason for with drawing the sale, was due to the fact that when my property went under a potential offer they took it upon themselves WITHOUT my consent to advertise in my neighborhood that they had sold my property posting flyers! Baring in mind house never sold! I have emailed them regarding flyers and funny enough no reply!! Along with many other factors, DO NOT use this agent.

I do not understand why so many agents are using goodlord they are using outdated ai bots that can not answer questions or do anything. Please stay with the times and update your system. Or hire humans to do a better job

I have been trying to resolve paying by bacs for over a month as they only allow you to pay by direct debit and want to charge a penalty fee of £25+VAT each month when my software system does not allow direct debits. Email responses from Goodlord take a minimum of one week. They are not helpful and will not escalate to a manager if they cannot answer themselves. It would be easier to explain and discuss on the phone (given the time it takes to respond on email and given this can't be solved via the ticketing support) but no-one will ring me back. So frustrating to deal with this company

Discusting company, only company that won't accept payslips as proof of income!